Veterinary Client Patient Coordinator, Internal Medicine, AVES

Ethos Veterinary Health•Austin, TX

12d•$22 - $24•Onsite

About The Position

Austin Veterinary Emergency and Specialty Center (AVES) is seeking a Client Patient Coordinator (CPC) to join our Internal Medicine team and help provide high quality patient care. Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.

Requirements

High School Diploma or equivalent
At least 2 years of experience in a customer service role is required.
Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Nice To Haves

At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.

Responsibilities

Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow
Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion
Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions
Provide outstanding client service while supporting a “Fear Free” environment for patients and their owners
Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams
Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care
Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments
Demonstrate strong multitasking and time management skills in a fast-paced clinical setting
Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team
Collaborate closely with specialists and support staff to improve workflow and patient outcomes
Uphold confidentiality, professionalism, and attention to detail in all aspects of the role