Client Partner (West Coast)

Knit

1d•Hybrid

About The Position

Knit is an AI-native consumer research platform that helps brands automate and accelerate primary research. The Client Partner will be crucial in driving Knit's growth by managing and expanding major enterprise partnerships and building relationships with new high-potential accounts. This role involves owning a portfolio of 10-20 enterprise accounts, aiming to retain, grow, and strategically expand them. The Client Partner will act as the commercial quarterback, leading renewals, upsells, and cross-sells, while also prospecting into new divisions and organizations. This is a high-impact, consultative sales role that combines strategic relationship management with commercial ownership, requiring close collaboration with Customer Success, Research, and Product teams to ensure client value realization and to identify new opportunities for Knit's AI-native research platform.

Requirements

Deep experience managing strategic enterprise accounts, particularly within the Insights, Analytics, or Marketing ecosystem.
Experience thriving in consultative selling, complex relationship management, and commercial ownership.
7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry.
Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts.
Experience supporting clients at Fortune 500 companies, with Insights titles (including but not limited to Chief Research/Insights Officers, VP, director-level and above).
Experience selling $100K+ contracts to clients at Fortune 500 companies and managing $1M+ Enterprise relationships.
Proven success managing Fortune 500 clients with multi-business-unit complexity.
Consistent track record of hitting or exceeding growth, renewal, or NRR targets.
Experience leading commercial negotiations for six- and seven-figure contracts.
Consultative, discovery-led approach with exceptional listening and problem-solving skills.
Highly organized, with disciplined pipeline and account management.
Strong collaboration skills—adept at leading cross-functional teams across Customer Success, Research, and Product.
A builder’s mindset—comfortable navigating ambiguity and energized by shaping processes as we scale.

Nice To Haves

Background in SaaS, AI, or technology-enabled services that drive strategic business decisions.
Experience managing global or multi-market client portfolios.
History of success in high-growth or startup environments where playbooks are still being written.

Responsibilities

Own and grow a portfolio of 10–20 enterprise accounts, including both existing clients and targeted net-new logos.
Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year.
Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit’s platform can deliver value.
Act as a strategic advisor to senior Insights, Analytics, and Marketing leaders, helping them expand how they use Knit’s AI-native platform across teams and business challenges.
Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth.
Lead commercial negotiations—owning renewals, upsells, and cross-sells in collaboration with Sales Leadership.
Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today - and evolve alongside our platform as new capabilities emerge.
Represent Knit externally at conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships.
Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process.