Client Manager (West Coast)- LHB
About The Position
The Client Manager – West Coast at Luminare Health is responsible for building and maintaining consultative and strategic partnerships with an assigned book of business in the West Coast region. This role covers the entire client life cycle, from implementation through everyday problem resolution, upsell, and renewal activities. Success is measured by the ability to retain and grow revenue for the assigned book of business and to exceed client expectations for service excellence. The Client Manager acts as a champion for clients, influencing others to deliver results. Understanding the self-insured TPA environment is beneficial, and staying updated on market trends is crucial for positioning Luminare Health programs and solutions effectively. The role involves working directly with sales executives during finalist presentations and potentially presenting to prospective clients. The Client Manager is expected to support and service between 12 and 20 clients, maintaining senior management-level contact with client stakeholders and brokers. This position also includes participation in internal projects that support clients or the client management organization. This is a Telecommute (Remote) role, requiring candidates to live within the continental United States (excluding Alaska, New York, California, or Hawaii) and be available during standard Pacific Time business hours.
Requirements
- Bachelor’s Degree and 5 years industry experience or High School diploma and 9 years previous Client Management experience and/or experience in a similar TPA or insurance environment with client-facing/client support responsibilities
- Ability to travel is required (up to 25%)
- Understanding of self-funding and employee benefit plans
- Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
- Results oriented and self-motivated
- Ability to interact with senior level executives
- Excellent presentation skills
- Excellent written and verbal communications skills
- Exceptional organizational skills
- Analytical skills
- Problem-solving skills
- Time management skills
- Candidates must live within the continental United States, excluding Alaska, New York, California, or Hawaii
- Requires availability during standard Pacific Time business hours
Nice To Haves
- State insurance license
- Stop loss understanding
Responsibilities
- Retain and grow revenue for the assigned book of business
- Exceed client expectations surrounding service excellence
- Influence others to deliver results for clients
- Position Luminare Health programs and solutions efficiently to client decision makers
- Build and maintain consultative and strategic partnerships with assigned book of business in the West Coast region
- Support clients through the entire client life cycle, starting at implementation, and continuing through everyday problem resolution, upsell, and renewal activities
- Work directly with sales executives during finalist presentations
- Present to potential clients (may be asked)
- Support and service between 12 – 20 clients in the West Coast region
- Maintain senior management-level contact with client stakeholders and the broker
- Participate in internal projects that benefit and support the client and/or the client management organization
Benefits
- Meaningful benefits to support their life outside of work
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
