Client Manager (West Coast)- LHB

Luminare Health•Lancaster, PA

1d•Remote

About The Position

At Luminare Health, employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. Understanding of the self-insured TPA environment is beneficial. We believe keeping up to date on market trends will enable you to position Luminare Health programs and solutions efficiently to client decision makers. The Client Manager – West Coast will be responsible for building and maintaining consultative and strategic partnerships with assigned book of business in the West Coast region through the entire client life cycle, starting at implementation, and continuing through everyday problem resolution, upsell, and renewal activities. Works directly with sales executives during finalist presentations and may be asked to present to potential clients. Expected to support and service between 12 – 20 clients in the West Coast region. Maintains senior management-level contact with client stakeholders and the broker. Internal project participation that benefits and supports the client and/or the client management organization. Charged with retaining and growing their assigned book of business. This is a Telecommute (Remote) role. Candidates must live within the continental United States, excluding Alaska, New York, California, or Hawaii. This role will work closely with clients based in the Pacific Time Zone and requires availability during standard Pacific Time business hours. Luminare Health helps clients and brokers design custom self-funded Luminare Health plans that manage costs—without compromising benefits—by offering innovative solutions, flexibility, complete data transparency, and member-centered support. They rely on decades of industry experience and proven, data-driven results to deliver optimal benefits solutions, customized to meet clients’ needs.

Requirements

Bachelor’s Degree and 5 years industry experience or High School diploma and 9 years previous Client Management experience and/or experience in a similar TPA or insurance environment with client-facing/client support responsibilities
Ability to travel is required (up to 25%)
Understanding of self-funding and employee benefit plans
Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
Results oriented and self-motivated
Ability to interact with senior level executives
Excellent presentation skills
Excellent written and verbal communications skills are required
Exceptional organizational skills
Analytical skills
Problem-solving skills
Time management skills
Candidates must live within the continental United States, excluding Alaska, New York, California, or Hawaii
Availability during standard Pacific Time business hours

Nice To Haves

Stop loss understanding
State insurance license

Responsibilities

Retain and grow revenue for the assigned book of business
Exceed client expectations surrounding service excellence
Influence others to deliver results for clients
Build and maintain consultative and strategic partnerships with assigned book of business in the West Coast region through the entire client life cycle, starting at implementation, and continuing through everyday problem resolution, upsell, and renewal activities
Work directly with sales executives during finalist presentations and may be asked to present to potential clients
Support and service between 12 – 20 clients in the West Coast region
Maintain senior management-level contact with client stakeholders and the broker
Participate in internal projects that benefit and support the client and/or the client management organization