Client Concierge (West Coast)

PwC•Indianapolis, IN

1d•Hybrid

About The Position

At PwC, this role focuses on providing efficient and effective administrative support to enable smooth operations within the organization. This includes managing schedules, coordinating meetings, and handling confidential information, particularly for senior executives. The position is crucial for maintaining smooth operations and effective communication. The successful candidate is expected to deliver high-quality work, create a positive working environment, build relationships, be curious, anticipate needs, and understand tasks thoroughly. They should be organized, collaborative, efficient, and adaptable to changing needs. The role requires applying a learning mindset, taking ownership of development, and sharing best practices. As part of the Administration and Secretarial Services Generalist team, the Client Concierge will provide administrative support both virtually and in office/client sites, demonstrating technical proficiency in Microsoft Office Suite, social media tools, and emerging mobile and virtual support technologies.

Requirements

High School Diploma
At least 1 year of administrative or PwC experience

Nice To Haves

Bachelor's Degree preferred
Proficiency in Microsoft Office Suite
Ability to identify and address client needs
Clear written and verbal communication skills
Positive and collaborative team environment
Experience in administrative support or customer service
Ability to provide virtual administrative support
Experience with travel arrangements and expense entry

Responsibilities

Provide administrative support virtually and in office/client sites as required
Demonstrate technical proficiency in Microsoft Office Suite, social media tools as well as learn and utilize new technologies in everyday task
Apply a learning mindset and take ownership of personal development
Share and adopt leading practices to continuously improve skills
Utilize emerging mobile and virtual support technologies
Leverage collaboration platforms such as Teams, Zoom, and other client-facing tools
Work collaboratively and effectively in various settings
Support a global network of professional services firms
Drive a differentiated client experience aligned with firm service standards
Proactively anticipate client needs and resolve issues with urgency and discretion
Monitor requests and follow through to completion with a high degree of accountability