Client Partner Account Director

Tinuiti•Remote -NY, NY

1d•$100,000 - $120,000•Remote

About The Position

As a Client Partner Account Director, you will own strategic, executive‑level client relationships for a defined set of accounts, build integrated multi‑channel plans tied to client objectives, and lead client touchpoints that turn insight into decisions. You’ll interrogate briefs, bring competitive and scenario thinking, and orchestrate cross‑functional trade‑offs so plans are measurable and actionable. You’ll convert complex platform, competitive, and Bliss Point App insights into clear narratives (“what, so what, now what”), champion product‑ and measurement‑led ways of working, and raise operating standards so teams deliver predictable, high‑quality outcomes.

Requirements

7-10 years of experience in Client Partner roles with a proven track record of executing successful campaigns.
Executive relationship leadership and expectation setting; adept at complex alignment and change leadership.
Cross‑channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement acumen (forecasting, KPI trees, MMM/incrementality literacy).
Expertise in multiple digital platforms and how they work together.
Google Analytics.
Research tools such as: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
Advanced computer skills including Microsoft Excel & PowerPoint.
Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

Responsibilities

Foster strong, transparent relationships with director/VP‑level stakeholders.
Identify and pursue opportunities for account growth and cross-selling, aligning with the client’s strategic goals and the company’s offerings.
Proactively surface and neutralize risks and political headwinds.
Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions.
Connect investment and testing recommendations to measurable outcomes; lead forecasting and scenario modeling (e.g., CAC, ROAS, revenue, reach, lift) to identify waste to reduce and scale opportunities to fund, including testing agendas across creative, audiences, placements, and landing pages.
Synthesize multi‑source, multi‑channel data into clear stories and investment cases with expected impact and confidence ranges; present options and recommendations clients can act on.
Anticipate and resolve data and QA issues; lead critical escalations; monitor outcomes, run after‑action reviews, and update assumptions and recommendations for the next client touchpoint.
Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards.
Work closely with Tinuiti cross-functional teams, including marketing, sales, and product development, to ensure that client solutions are aligned with overall business goals.
Serve as the point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes.
Address client concerns, resolving issues swiftly and efficiently to maintain client satisfaction.
Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.
Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations.
Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals.

Benefits

Unlimited PTO
Fully remote environment
20 paid holidays
Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Match up to 4% of your contributions at 100% (Retirement)
Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost
Thankful giving
Equity
Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
On-demand learning, mentorship program, leadership and management development programs and resources