Client Ops Associate I

JPMorganChase•Plano, TX

About The Position

As a Merchant Services Revisions Underwriter within the Fraud Ops. organization, you'll use your critical thinking abilities to assess and evaluate the credit risk exposure and worthiness of newly boarded merchant accounts. You'll play a key role in facilitating portfolio growth and mitigating loss. You'll have the opportunity to evaluate case reviews that are triggered for abnormal processing behaviors. On a daily basis, you'll review applications, websites, personal credit bureaus, and merchant fraud prevention tools to evaluate the legitimacy of merchants and their financial ability. You'll also monitor for identification of weakening merchant processing profiles and detection of fraudulent transaction activity. As a decision maker, you'll determine if merchants qualify for volume increases and whether Merchant Services will continue conducting business with the merchant or process adverse actions to mitigate fraud and risk exposures. This role offers you the chance to make significant contributions to our team and company while developing your skills in underwriting and fraud prevention.

Requirements

Have four or more years of experience in credit lending, underwriting, and structuring.
Possess prior fraud case management experience.
Demonstrate significant accounting and finance knowledge.
Exhibit strong verbal, written, and interpersonal skills.
Apply strong analytical and problem-solving skills.
Maintain exceptional accuracy and attention to detail.
Utilize problem-solving and critical thinking skills with independent judgment.
Assess merchants' needs quickly or escalate when necessary.
Communicate excellently, both verbally and in writing.
Required knowledge of fraud business applications like Lexis/Nexis and Customer Assist.
Exercise sound judgment in work priority and case aging; adapt as needed.

Nice To Haves

Possess advanced proficiency with Excel for problem-solving and reporting.
Serve as a collaborator.
Partner with Risk and Strategy on research and automation opportunities.

Responsibilities

Perform post-boarding validation and financial analysis to mitigate credit risk from processing behavior exceeding approved thresholds.
Review merchant applications, websites, personal credit bureaus, and fraud prevention tools to evaluate merchant legitimacy and financial ability while balancing risk exposure.
Adjust and restructure projections while balancing financial viability versus exposure.
Read credit reports (Experian/Equifax) proficiently.
Calculate the notional risk associated with each applicant's business model and payment methods, following established procedures.
Conduct information-gathering calls with internal and external parties to understand financial profiles and processing characteristics.
Review business models and processing characteristics for existing merchants to ensure compliance with Payment Brand rules and regulations.
Identify abnormal processing activity for fraud or suspicious activity to mitigate and prevent loss exposure.
Identify weakening merchant processing profiles and detect fraudulent transaction activity or identity theft.
Resolve time-sensitive and escalated requests; handle difficult or complex issues effectively.