Client Operations Specialist (Remote)

Gallagher•Rolling Meadows, IL

3d•Remote

About The Position

Gallagher Bassett is seeking a highly motivated, customer-focused professional who thrives in a fast-paced environment, excels under pressure, and enjoys solving complex problems. This role is ideal for someone who is proactive, resourceful, and energized by helping clients and stakeholders navigate challenging situations. This is a highly visible opportunity to become a trusted expert within the Gallagher Bassett Litigation Management Program. You'll work directly with clients, law firms, and internal stakeholders to resolve complex issues, support high-profile projects, and make a meaningful impact every day. This is a fully remote position, offering the flexibility to work from home while collaborating with colleagues and stakeholders across the organization. If you're someone who enjoys solving problems, navigating challenging situations, and delivering exceptional customer service in a fast-paced environment, we'd love to hear from you.

Requirements

7 years experience required
minimum 3 to 5 years experience working at a senior data analyst level
Excellent analytical skills
Ability to multi-task in a fast paced environment
Proficient in required system and computer applications

Nice To Haves

Bachelor degree or 5 years experience in insurance or claims industry preferred
Highly analytical individual with working knowledge of Excel and Sharepoint

Responsibilities

Serve as a primary point of contact and Subject Matter Expert for Gallagher Bassett's Litigation Management Program (GBLMP).
Provide consultative support to internal stakeholders, clients, and law firms on complex operational issues.
Proactively identify and resolve customer concerns while anticipating client needs.
Manage escalated and high-visibility situations, often requiring urgency, critical thinking, and strong judgment.
Troubleshoot complex issues and develop effective solutions that drive positive outcomes.
Communicate findings, recommendations, and resolutions clearly to clients and leadership.
Support high-profile and strategic client projects from implementation through resolution.
Assist with workload balancing and operational efficiency across the team.
Mentor and support team members through training and knowledge sharing.
Represent the department in corporate initiatives and special projects.
Serve as a backup resource to management as needed.