Client Operations Manager
About The Position
Nowadays is the first AI-powered platform for planning corporate events. Our software handles everything from venue sourcing to vendor negotiations, making it easier and faster for teams to meet up in real life. We've planned events across the globe for companies like Google, Airbnb, and Quantstamp, and we're just getting started. Our mission is simple: make it easier for teams to create meaningful moments together. This is a zero-to-one operations role. You'll take messy, fast-moving workflows and turn them into systems that are simple, teachable, and scalable, without losing the human care that defines Nowadays.
Requirements
- You consistently put clients first, understanding that this can sometimes require late nights or weekend work
- You can juggle multiple workstreams and know how to prioritize quickly
- You're excellent at turning complexity into clarity
- You care deeply about process, but never at the expense of momentum
- Extreme attention to detail
- You're comfortable working across ops, product, dev, sales, and clients
- You communicate clearly, thoughtfully, and with good judgment
- You like building systems that other people can run
- You want to shape how a company operates, not just follow a playbook
Nice To Haves
- Startup zero-to-one experience
- Experience working with clients + owning client relationships
- Strong intuition for customer experience and boundaries
- Experience writing clear tickets in tools like Linear or Jira
- Comfort with basic SQL or data analysis to answer operational questions
- Comfort using AI/tools to replace manual, repetitive work
Responsibilities
- Own events end-to-end simultaneously, including clear written + verbal on-brand client communication
- Own and evolve the end-to-end ops flow for running events, from first request to post-event wrap
- Be the point person for prioritizing urgent vs non-urgent ops issues
- Turn tribal knowledge into clear documentation, onboarding, and templates that anyone can use
- Build scalable playbooks for: running a single complex event start-to-finish, and managing many events in parallel
- Partner closely with engineering to: translate customer feedback and bugs into clear product requirements and actionable tickets, and help test, validate, and refine tools before launch
- Create and maintain internal resources: ops onboarding docs, and client-facing guides and templates for planning offsites
- Continuously identify what should be simplified, automated, or eliminated
Benefits
- Free lunch + dinner
- Quarterly team offsites
- Monthly fitness stipend
- Health insurance
- 12 weeks paid parental leave
- Generous PTO with required time off to recharge
- High ownership, autonomy, and direct access to founders
- Access to top venues, events, and travel experiences
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
