Client Operations Manager

Hughes Marino • Boston, MA

2d • Onsite

About The Position

Hughes Marino is a global corporate real estate advisory firm that represents companies in lease negotiations, owner user acquisitions, construction and project management, portfolio management, lease auditing, lease administration, capital markets, and facility management. The firm is recognized as a top place to work nationally. This role is for a Client Operations Manager to join the Boston team, partnering with high-performing brokers to ensure world-class client experiences using state-of-the-art database management systems. The position involves leading fast-paced and dynamic projects, being an essential part of team and client success, and upholding the company's award-winning culture. Key aspects include office administration, management, and planning team events.

Requirements

• Proven track record managing confidential, complex, and critical projects with precision
• Exemplary attention to detail in data management and written communication
• Adept at preparing market surveys, tour books, and client presentations
• Ability to prioritize effectively amidst a rapidly evolving environment, ensuring timely project delivery
• Demonstrated composure in challenging situations, making informed decisions to drive business objectives
• Expertise in delivering business requirements with sophistication and professionalism
• Highly proactive nature with a strong sense of urgency, initiating actions to meet organizational goals
• Genuine empathy and dedication to assisting others, finding fulfillment in providing exceptional client support
• Alignment with company values and commitment to upholding them in daily operations
• Strong team integration skills, capable of adapting to various roles within a collaborative setting
• Minimum of five years in a professional environment, showcasing progressive responsibility
• Positive and client-centric attitude, fostering a supportive team environment
• Exceptional written and verbal communication skills
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Bachelor's degree or equivalent practical experience required

Nice To Haves

• Commercial real estate experience

Responsibilities

• Partner with the brokerage team to ensure world-class client experiences
• Use state-of-the-art database management systems
• Manage and maintain broker partners' schedules
• Proactively follow up with outstanding communication to confirm project details and appointments
• Support transactions involving many moving parts
• Collaborate with a variety of internal team members and external stakeholders
• Carry out the HM culture in the Boston office
• Look after the immaculate office through administration and management
• Plan & execute Boston team events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level