Manager, Client Operations

DSV • Santa Fe, NM

1d • Remote

About The Position

DSV, founded in 1976, has grown to become the world's 3rd largest supplier of global solutions within transport and logistics, operating in over 80 countries. The company adds value to customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing various types of goods. The Manager, Client Operations is responsible for managing a client site, ensuring inventory management is proactively coordinated, planned, managed, and delivered according to DSV IMS guidelines and the Customer Scope of Work. This role is tied to a single Customer Scope of Work and reports to the US Operations Manager, playing a primary role in delivering high-quality Inventory Management Service to the specified client site. DSV is a global leader in transport and logistics, committed to innovation, digitalization, and growth, with close to 150,000 colleagues in over 90 countries. The company fosters a dynamic environment built on collaboration, accountability, and action, valuing inclusivity and diverse cultures.

Requirements

• Bachelor's degree from an accredited college in a related discipline with 3 years of professional experience or equivalent combination of education and work experience
• Five (5) years of supply chain related work experience (inventory planning or purchasing)
• Three (3) years of professional leadership experience with direct report responsibility
• Excellent organizational and time management skills
• Strong leadership and team management abilities
• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Strong understanding of ERP systems (Priority)
• Proficiency in Microsoft Office Suite and other relevant software
• Be able to work in tandem with team members and foster a cooperative work environment
• Strong analytical skills with focus on critical thinking and business process management
• Self-motivated, energetic, and able to perform with little supervision
• Flexibility & ability to succeed in an unstructured, evolving environment
• Strong customer service (external & internal customers) and interpersonal skills
• Experience managing projects in a customer facing environment
• Fluent in English (written and spoken)

Nice To Haves

• 3-5 years of experience in a production control and inventory environment
• ISO and Aerospace environment background
• Working knowledge of business processes including consignment and VMI

Responsibilities

• Supervision of planners and customer service specialists including back-up duties, vacation or time off coverage
• Meets with other Site Leads and Operations Managers to share best practices and develop new methodologies
• Publishes and reviews operational metrics to contribute to real-time decision making
• Performs planning activities including material & consumption analysis, purchase request generation & coordination / communications with Tool Owner
• Assists in the continued development of the disposition of obsolescence risk process
• Facilitates sharing of global inventory between sites through transfers and global blanket orders
• Performs other related duties as assigned

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees