Client Operations Delivery Manager

Loop•Chicago, IL

35d•$150,000 - $170,000•Onsite

About The Position

Loop’s customer operations team delivers service and outcomes for its growing customer base by providing real-time product expertise, building relationships with customers’ operations and finance teams, and helping customers realize value from Loop’s products and services. The Client Operations Delivery Manager is a hybrid people-manager and hands-on contributor who will lead a small team while directly helping build and refine the audit workflows, reporting, and automation needed to scale operations. This is an in-person role based in Chicago, with an expectation to be in the office four or more days per week.

Requirements

5–7 years of experience in SaaS, logistics, technology, consulting, or related fields, with examples of progression and growth.
Experience managing or mentoring others in customer operations, support, technical support, or related fields.
Comfort working with data and reporting tools such as SQL, Excel/Sheets, and BI tools like Superset.
Ability to use AI tools such as ChatGPT or Claude to support daily workflows, including analysis and communication.
Excellent verbal and written communication skills, including the ability to interface with customers and technical stakeholders at all levels.
A data-driven approach and a can-do attitude.
Ability and willingness to work in person in Chicago four or more days per week.

Nice To Haves

Interest in being an early employee at a fast-paced, fast-growing company.
Experience with AI tools such as ChatGPT or Claude.

Responsibilities

Build and maintain audit workflows and reporting, such as dashboards and exception queues, to give the team and customers visibility into performance and spend.
Support automation initiatives that reduce manual review work and improve accuracy across the operations pipeline.
Develop and maintain operational models that capture throughput and cycle time, providing visibility into performance and emerging bottlenecks.
Help create and refine standard operating procedures, and identify gaps in tooling or process as the team scales.
Partner with Product and Engineering to translate operational pain points into product improvements.
Collaborate with Customer Success and Implementation to support smooth customer handoffs, aligned messaging, and a consistent experience from onboarding through ongoing support.
Lead a small team while remaining hands-on with operational work.