Client Operations Coordinator (Customer Experience & Logistics)

Iacofano Group•North Charleston, SC

7d•Onsite

About The Position

The Client Operations Coordinator is a key member of our operations team, responsible for managing client communication, coordinating catering orders, and ensuring seamless execution between clients, kitchens, and delivery teams. This is a professional, office-based role within a fast-paced, 24/7 operation supporting corporate and high-end catering clients. The position requires strong communication, organization, and the ability to make real-time decisions that directly impact customer experience and operational success. This is not a passive role — this is an opportunity to build a career in operations, logistics, and client experience within a fast-growing company.

Requirements

Strong verbal and written communication skills
Professional phone skills with the ability to confidently handle inbound and outbound calls
Computer proficiency with the ability to work across multiple systems, screens, and applications simultaneously
High attention to detail and organization
Ability to multitask in a fast-paced, time-sensitive environment
Strong problem-solving skills with a sense of urgency
Dependable, accountable, and consistent with assigned shift
Ability to maintain professionalism when handling high-pressure situations
Must be comfortable working on a computer for the majority of the shift while managing multiple tasks in real time.

Nice To Haves

Experience in customer service, call center, or administrative roles
Hospitality, catering, logistics, or operations experience
Experience handling high-volume phone and email communication
Familiarity with Microsoft Office, email platforms, and order entry systems

Responsibilities

Manage incoming calls, emails, and digital orders
Enter and update catering orders with accuracy and speed
Communicate professionally with corporate and high-end clients
Handle time-sensitive requests and last-minute changes
Coordinate order execution between clients, kitchens, and drivers
Monitor timelines to ensure on-time and accurate delivery
Adjust logistics in real-time to solve issues quickly
Arrange alternative delivery solutions when needed (rideshare, partners)
Assist with sourcing and ordering specialty products
Coordinate out-of-network catering requests
Support operational flow during high-volume periods
Work closely with kitchen teams and logistics coordinators
Communicate updates, changes, and priorities clearly
Maintain accuracy and accountability across all orders

Benefits

Professional, office-based role in a structured operations environment
Clear growth path into logistics, operations, and leadership positions
Hands-on experience coordinating real-time operations and problem-solving
Exposure to high-end corporate and aviation clients
Fast-paced environment where your decisions directly impact outcomes
Structured training and onboarding support from leadership
Consistent full-time hours within a 24/7 operation
Opportunity to develop valuable skills in communication, logistics, and coordination
Work with a team that values accountability, performance, and growth
Be part of a growing company expanding into multiple markets