Client Operations Associate

Rockefeller Capital Management•City of Saratoga Springs, NY

12h

About The Position

A Private Advisor team within our Rockefeller Global Family Office business unit is seeking a motivated individual to join its growing team as a Client Operations Associate. The Client Operations Associate will work with our Private Advisor team members and will interact directly with high-net-worth clients. The ideal candidate operates with a high attention to detail, has strong communication, organization, time management and problem-solving skills, and initiative.

Requirements

Strong interpersonal, communication, organizational, and client service skills
Detail-oriented with ability to prioritize and organize workflow
Experience with high-net-worth clients or private wealth management
Ability to work in a fast-paced, high intensity work environment as well as manage multiple tasks effectively with frequent interruptions
Strong Microsoft Office skills including Excel & PowerPoint

Nice To Haves

Familiarity with alternative investments and partnership documentation preferred
Experience with Tamarac and Addepar financial software a plus

Responsibilities

Account opening and maintenance
Transferring assets and money movement
Completing investment subscription documents
Ensure all capital calls are processed timely across the teams book of clients
Cash management and cash balance oversight
Assisting with client online access
Responding to account activity and statement inquiries
Administrative work as needed
Provide top quality service to clients and complete administration of client accounts
Handle operational aspects of client accounts including reporting on account holdings and investment performance, posting daily cash activity, and entering trade instructions
Process new accounts and account maintenance, by obtaining all necessary approvals and ensuring all client documentation is returned, completed and approved
Process all client cashiering requests (money market redemptions, wires, checks, journals, check deposits, etc.)
Prepare and maintain cash flow reports, including projections and reconciliations, using proprietary systems
Prepare client correspondence, obtain necessary management approvals, and transmit
Review daily activity and reconcile current client activity, funds transfers and previous day’s activity and trades against various clearing firm systems to ensure accuracy
Liase with other teams such as Operations, Technology, as well as external investment sponsors, to review daily processing of data in the relevant relationship accounts thus ensuring that reporting deliverables are accurate, complete, and timely.
Attend compliance and continuing education training sessions as required by regulatory agencies and the firm
Additional duties as assigned