Client & Operations Advisor - SoHo Client & Operations Advisor - SoHo

Valentino•New York, NY

1d•Onsite

About The Position

The Client and Operations Advisor plays a dual role in driving business performance and operational excellence. This hybrid position combines client-facing responsibilities with back-of-house operations, ensuring a seamless luxury experience and efficient store functionality. The Advisor will contribute to sales goals, client development, inventory management, and operational compliance.

Requirements

Minimum 3 years of experience in luxury retail, with a background in both client service and operations.
Proven track record in sales and customer relationship management.
Strong organizational, time management, and follow-up skills.
Experience with retail systems including POS and SAP.
Excellent communication skills, verbal and written.
Team-oriented with a proactive and adaptable mindset.
Experience in escalated customer service situations in retail.
Prior Sales, After Sales and Stock Associate experience in luxury retail.
Strong customer service, communication, and presentation skills.
Experience in retail systems and operations.
Ability to work flexible retail schedule.

Responsibilities

Deliver the Valentino Couture Service across all phases of the client journey.
Build and maintain strong client relationships through proactive engagement and clienteling.
Support store KPIs including conversion rate, cross-selling, AVT, and upselling.
Participate in OTO appointments and private client experiences.
Handle all sales and after-sales activities including returns, repairs, and complaints.
Escalate client issues to Store Management as needed.
Execute cycle counts and annual inventory audits on schedule with set by Corp office.
Maintain a clean, organized, and secure stockroom.
Ensure accurate pricing, tagging, and ticketing of merchandise.
Monitor and replenish floor stock to maximize sales.
Partner with Store Manager to optimize stockroom layout and product rotation.
Train team members on inventory guidelines and procedures.
Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment.
Prepare and manage shipments to clients, other stores, and warehouses.
Assist with receiving, shipping, and stock transfers.
Support front-of-house presentation and maintenance during peak hours.
Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination.
Execute in-house repairs and monogram requests where applicable.
Partner with corporate after-sales department and third-party vendors.
Ensure high-level service and timely resolution of client issues.
Support visual standards and display maintenance in collaboration with In-Store Visual team.
Assist with floor directives and product presentation.