Client Style Advisor - SOHO

Stella McCartney•New York, NY

1d•Onsite

About The Position

You will act as an ambassador for the brand in our flagship SOHO, NY store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Requirements

Excellent communication skills.
Sales Experience ideally within a luxury brand and/or outlet retail.
Experience in a customer service role with face-to-face customer contact.
Ability to adapt to frequent change and a high-pressure environment.
Ability to initiate contact and communication effectively.
Motivated by being a great teammate with a common goal.
Strong Clienteling skills and experience.

Nice To Haves

Bi-lingual in English and Spanish a plus, but not required.

Responsibilities

Provide excellent service through continued commitment to our service values and standards.
To know and achieve your, and the store's daily, monthly and annual sales targets.
Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
Understand all policies, procedures and compliance.
To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
Presentation must be in line with company's uniform and grooming standards.
Understand and align with PCI compliance policy and regulations, consistently.
Adheres to Security and Health and Safety regulations.
To replenish stock and maintain high standards of merchandise and product presentation.
Maintain your designated ‘area of pride'.
Support the store with cycle counts and during biannual inventories.
Support with the processing of shipments and transfers, in line with the relevant procedures.
Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.