Client Onboarding Specialist, Commercial Onboarding Team - Canadian Commercial Banking - Montreal

Scotiabank•Montreal, QC

61d•Onsite

About The Position

The Client Onboarding Specialist (COS) is responsible for the end-to-end execution of Onboarding, KYC Refresh, Non-AML Terminations, and other applicable Know Your Client (KYC) activities for new and existing Canadian Commercial Banking (CCB) clients. This includes completing Business Banking Client Portal (BBCP)/Client Profile Information (CPI) documentation and processing fulfillment activities. The COS will coordinate activities, work closely with the Commercial Onboarding Team (COT), CCB Bankers, internal partners, and directly contact clients. They will ensure the accuracy of account information, documentation, and signing authorities by dealing directly with CCB Business Units and clients. The role contributes to the success of Compliance in CCB, ensuring individual goals align with team strategies and objectives, and that all activities comply with regulations and internal policies.

Requirements

Working knowledge of the Bank’s products and services.
Ability to work well within a team atmosphere, but also independently when warranted.
High confidence to raise issues and concerns within a team.
Exceptional organization skills.
High levels of accuracy and thoroughness in reviewing and perfecting documents.
Ability to effectively and concisely communicate issues and concerns related to identified challenges.
Sufficient knowledge of English, in addition to French, for regular interaction and collaboration with groups and individuals based in Toronto, and for constant interaction with English-speaking clients and others.
Adherence to regulatory activities and guidelines including Privacy, AML/Anti-Terrorist Financing and KYC policies.
Following department guidelines for the storage, access and delivery of client/Bank documents.
Ensuring authentication of clients prior to the release of information.
Understanding of the Bank’s risk appetite and risk culture.
Adherence to Scotiabank’s Values, its Code of Conduct and the Global Sales Principles.
Adherence to the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Nice To Haves

Experience in customer service, back-office production, branch environment or Business Banking Operations (BBO) environment.

Responsibilities

Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Complete BBCP/CPI documentation thoroughly, promptly, and accurately by conducting due diligence, collecting KYC from clients and reliable sources, and certifying the documentation's accuracy and the client's risk profile.
Perform fulfillment duties, including banking document processing, client signature collection, account opening, and e-Consent setup.
Complete non-AML termination requests and perform administrative tasks for AML offboarding.
Act as a Subject Matter Expert for AML/KYC and Onboarding requirements, serving as the point of contact for clients during their onboarding journey, explaining requirements, requesting additional information, and providing status updates.
Accurately identify higher-risk industries/individuals (e.g., PEPs, Sanctions) and escalate through proper channels.
Review name screening alerts in Fircosoft for Commercial Business Units under the ACRM Lite process, performing cross-checks and dispositioning alerts promptly and accurately.
Review the Roynat portfolio to ensure borrower's files comply with KYC/AML requirements.
Perform other KYC activities (e.g., AML/KYC remediations, report filing) and collaborate with Bankers, internal partners, and clients to gather required information.
Manage the seamless onboarding of Commercial Clients, including informing clients about the AML/KYC & onboarding process, providing status updates, generating documents simultaneously, obtaining client signatures, collecting completed documents, ensuring products are operational, and confirming documentation upload to centralized filing.
Ensure KYC procedures and policies have been followed in the completion of BBCP/CPI documentation.
Escalate complex or non-standard structures to management as required.
Keep KYC/AML knowledge current by reviewing policy changes.
Maintain thorough knowledge of KYC and CPI documentation requirements.
Demonstrate professionalism and commitment to adhering to established SLAs, developing communication plans for deviations, and consulting with management.
Maintain a good understanding of the Bank’s products and services.
Actively participate in team huddles to resolve issues and raise concerns impacting timely case completion and remediation of accounts.
Escalate issues and/or concerns immediately to the supervisor for corrective action.
Participate in training execution and preparation.
Ensure every client experience is consistent with Scotiabank’s service standards and client concerns are resolved quickly and efficiently, escalating to management as needed.
Adhere to regulatory activities and guidelines, including Privacy, AML/Anti-Terrorist Financing, and KYC policies.
Follow department guidelines for the storage, access, and delivery of client/Bank documents.
Ensure authentication of clients prior to the release of information.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursue effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring adequacy, adherence, and effectiveness of day-to-day business controls for operational, compliance, AML/ATF/sanctions, and conduct risk.
Champion a high-performance environment and contribute to an inclusive work environment.