Client Onboarding Specialist

AI Acquisition

22h • $5,000 • Remote

About The Position

This is an execution-focused role where you own the first 30-60-90 days of the customer journey, from kickoff through activation, early milestones, and first renewal signal. You will work within an existing onboarding organization, follow established playbooks, and improve them as you go. The company is a multi-8-figure ARR business with over 200 team members, bootstrapped and profitable. This role sits inside the onboarding org, dedicated to a fast-growing product line, with the primary goal of ensuring customers complete, renew, and refer.

You will own the customer journey from "paid" to "completing and renewing," run structured kickoff calls, keep customers moving through milestones, spot early churn signals and execute saves, bridge the gap between sales promises and delivery, work within playbooks and identify areas for improvement, manage a small number of concurrent accounts with consistency and care, and communicate proactively to ensure customers are always informed.

Requirements

• 2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership
• Strong verbal communication — polished, warm, and direct on camera
• Comfortable working async with a US/UK client base
• Organised enough to manage multiple accounts without dropping anything
• Coachable, hungry, and genuinely motivated by client outcomes

Nice To Haves

• Sales background and ready to stop closing and start delivering

Responsibilities

• Own the customer journey from "paid" to "completing and renewing"
• Run structured kickoff calls and keep customers moving through milestones
• Spot early churn signals and execute saves before they escalate
• Bridge what Sales promised to what delivery can actually deliver
• Work within playbooks and flag what needs improving
• Manage a small number of concurrent accounts with consistency and care
• Communicate proactively — no customer should wonder what's happening next

Benefits

• Independent Contractor Agreement
• $5K/month + a $1K bonus opportunity (USD)
• Fully remote
• Direct line to senior onboarding leadership
• Growth track into broader CS or ops roles as the product line scales

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed