Client Onboarding Specialist, Canadian Commercial Banking

Scotiabank•Toronto, ON

2d•Onsite

About The Position

The Client Onboarding Specialist (COS) is responsible for the end-to-end execution of Onboarding, KYC Refresh, Non-AML Terminations, and other applicable Know Your Client (KYC) activities for new and existing Canadian Commercial Banking (CCB) clients. This involves completing Business Banking Client Portal (BBCP)/Client Profile Information (CPI) documentation and processing fulfillment activities. The COS will coordinate activities, work closely with the Commercial Onboarding Team (COT), CCB Bankers, internal partners, and directly with clients to ensure timely resolution of issues. They will also verify the accuracy of account information, documentation, and signing authorities with CCB Business Units and clients.

Requirements

Working knowledge of the Bank’s products and services.
Ability to work effectively within a team atmosphere and independently when warranted.
Confidence to raise issues and concerns within a team.
Exceptional organization skills.
High levels of accuracy and thoroughness in reviewing and perfecting documents.
Ability to effectively and concisely communicate issues and concerns related to identified challenges.
Experience in customer service, back-office production, branch environment, or Business Banking Operations (BBO) environment is an asset.

Responsibilities

Process Onboarding, KYC Refresh, Non-AML Terminations and other KYC activities for CCB, including completing BBCP/CPI documentation, conducting due diligence, collecting KYC from clients and reliable sources, and certifying accuracy and risk profile.
Perform fulfillment duties such as banking document processing, client signature collection, account opening, and e-Consent setup.
Complete non-AML termination requests and perform administrative tasks for AML offboarding.
Act as a Subject Matter Expert for AML/KYC and Onboarding requirements, explaining requirements, requesting additional information, and providing status updates to clients.
Accurately identify higher-risk industries/individuals (e.g., PEPs, Sanctions) and escalate through proper channels.
Review name screening alerts in Fircosoft for Commercial Business Units under ACRM Lite process, performing cross-checks and dispositioning alerts.
Review the Roynat portfolio to ensure borrower’s files comply with KYC/AML requirements.
Perform other KYC activities (e.g., AML/KYC remediations, report filing) and gather information from Bankers, internal partners, and clients.
Manage seamless onboarding of Commercial Clients, informing clients of the AML/KYC & onboarding process, providing status updates, generating documents, obtaining signatures, ensuring products are operational, and confirming documentation upload.
Ensure KYC procedures and policies are followed in BBCP/CPI documentation completion.
Escalate complex or non-standard structures to management.
Keep KYC/AML knowledge current by reviewing policy changes.
Maintain thorough knowledge of KYC and CPI documentation requirements.
Demonstrate professionalism and commitment to adhering to established SLAs, developing communication plans when SLAs cannot be met, and consulting with management.
Maintain a good understanding of the Bank’s products and services.
Actively participate in team huddles to resolve issues and raise concerns impacting case completion and remediation.
Escalate issues and/or concerns immediately to the supervisor for corrective action.
Participate in training execution and preparation.
Ensure client experiences are consistent with Scotiabank’s service standards and resolve client concerns quickly and efficiently, escalating to management as needed.
Adhere to Bank security and control procedures for customer information, data, access to systems, and documents.
Adhere to regulatory activities and guidelines including Privacy, AML/Anti-Terrorist Financing and KYC policies.
Follow department guidelines for storage, access, and delivery of client/Bank documents.
Ensure authentication of clients prior to information release.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursue effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring adequacy and adherence to controls for operational, compliance, AML/ATF/sanctions, and conduct risk.
Champion a high-performance environment and contribute to an inclusive work environment.