Client Onboarding Specialist

Empower • Overland Park, KS

19h • $50,300 - $69,125 • Remote

About The Position

As a Client Onboarding Specialist at Empower, you will play a pivotal role in ensuring seamless operations and exceptional client experiences by establishing new client accounts and facilitating the transfer of assets process from start to finish.

Requirements

• High school diploma or equivalent.
• A minimum of two years of experience in financial services operations.
• Current knowledge of investment products and financial services.
• Experience supporting investment advisory client service activities, including ACATS and IRA distributions.
• Experience with web-based investment service delivery and comfort operating in a paperless, branchless, cloud-based service environment.
• Strong operational, organizational, and follow-up skills with the ability to manage complex and time-sensitive operational work.
• Knowledge of policies and procedures associated with regulatory requirements.
• Strong written and verbal communication skills, including the ability to explain complex operational processes clearly to clients.
• Strong critical-thinking, judgment, and problem-solving skills.
• Proactive approach to identifying client needs, taking ownership of issues, and driving timely resolution.
• Ability to apply a logical, systematic, and sequential approach to problem solving.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Nice To Haves

• Experience with asset transfers, rollovers, retirement accounts, and investment advisory operations.
• Experience delivering high-touch client service through remote and digital channels.
• Ability to thrive in a fast-paced environment while managing multiple client onboarding activities and changing priorities.

Responsibilities

• Work directly with Empower investment clients and Financial Advisors to establish new client accounts and facilitate asset transfers using proprietary and third-party technology solutions.
• Serve as a primary point of contact for new clients consolidating outside accounts to Empower, providing high-touch service throughout the onboarding and transfer process.
• Manage cash and asset movement activities, including Automated Customer Account Transfer Service (ACATS), wire transfers, and ACH transfers.
• Facilitate three-way calls with outside financial institutions, provide rollover instructions, and assist clients with required account-opening and transfer documentation.
• Follow up with clients by phone, email, and text regarding outstanding documentation or information needed to complete account opening and asset transfers.
• Partner with Financial Advisors and the Investment Committee to support appropriate implementation of client portfolios.
• Explain complex money-movement and asset-transfer processes clearly and professionally to clients by phone and email.
• Escalate time-sensitive client and operational issues to management and the Sales organization as appropriate.
• Liaise with broker-dealer custodians and portfolio management providers regarding client operational matters.
• Coordinate with management to update procedures and improve operational efficiency, accuracy, and completeness.
• Perform daily reviews of outstanding work to support timely processing and a positive client experience.
• Assist with monthly and quarterly reporting, departmental projects, and additional ad hoc operational processes.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED