Client Onboarding Specialist - Complex Accounts

Wealth Enhancement Group

8d • $70,000 - $85,000 • Remote

About The Position

The Client Onboarding Specialist – Complex Accounts is an experienced onboarding professional responsible for managing a full range of new client account openings, including standard and complex registrations. This role serves as a subject matter resource for trusts, estates, business entities, and other non-standard account structures, while helping deliver an accurate, efficient, and client-friendly onboarding experience. The Specialist also supports scalable onboarding processes and capabilities for high-net-worth and ultra-high-net-worth clients.
This is a fully remote position. We're open to candidates located across the United States, however you must be available to work 9am-5pm Pacific.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $85,000.00, exclusive of bonuses and benefits. The position is also eligible to participate in our Corporate Bonus Plan. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Requirements

• 5+ years of financial services experience, including hands-on client onboarding and account-opening experience.
• Experience opening complex accounts, including trusts, estates, LLCs, partnerships, corporations, and other entities.
• Strong knowledge of account registrations, ownership structures, and documentation requirements.
• Strong attention to detail, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and independently drive issues to resolution.

Nice To Haves

• Experience with Schwab Advisor Center and/or Fidelity WealthScape strongly preferred.
• 4-year college degree preferred.

Responsibilities

• Independently manage onboarding for standard and complex account types.
• Prepare and review WEAS and custodial documentation and establish accurate account records in Salesforce.
• Review trust, estate, and entity documentation for completeness, consistency, and appropriate registration.
• Manage outstanding requirements, NIGO items, exceptions, and documentation issues through resolution.
• Ensure onboarding activities comply with WEG policies, Suitability Guidelines, custodian requirements, and applicable regulations.
• Perform quality review of onboarding documentation to ensure accuracy and completeness, including work completed by offshore team members.
• Research and resolve account-opening issues in partnership with Advisor Teams, custodians, Supervision, Operations, and other internal teams.
• Identify missing or inconsistent information and determine appropriate next steps.
• Escalate unusual, higher-risk, or complex situations as appropriate.
• Serve as the primary liaison between RVPs, Advisor Teams and Client Onboarding, acting as the first point of contact for onboarding questions, status updates, and issue resolution.
• Serve as a subject matter resource, providing guidance on onboarding requirements, documentation, and complex registrations.
• Provide training, mentorship, and technical support to junior onboarding team members.
• Help develop and maintain onboarding playbooks, checklists, documentation standards, and escalation procedures.
• Identify opportunities to improve workflows, reduce rework, and improve the Advisor and client experience.
• Contribute to scalable processes and service standards for standard and complex, including ultra-high-net-worth clients, onboarding needs.
• Participate in process and system enhancements, including Salesforce-related improvements.
• Independently manages onboarding requests, including complex and non-standard accounts.
• Takes ownership of day-to-day Advisor Team support, escalating issues to management when appropriate.
• Serves as an escalation point and subject matter resource for complex account-opening needs.
• Provides guidance and mentorship to junior team members.

Benefits

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree