Client Onboarding Implementation Analyst

JPMorgan Chase & Co. • Chicago, IL

3d • $58,187 - $79,500

About The Position

As an Implementation Analyst within JPMorgan Chase, you will support the client onboarding process and help existing clients transition products to the Chase banking platform. You will assist with strategic initiatives and projects, following established routines and procedures while performing routine and semi-routine tasks with a focus on accuracy and adequacy.

The role involves resolving routine queries and escalating unusual situations, using data and technology to provide insights that inform decisions, and developing influence, persuasion, active listening, critical thinking, and emotional intelligence in professional interactions. You will work with clients and team members to support a seamless onboarding experience. The position provides an entry point into the Client Onboarding organization and opportunities for personal and professional growth within a diverse global team.

Requirements

• Demonstrated ability to apply critical thinking to resolve routine queries and escalate unusual situations.
• Experience using influence and persuasion to establish credibility and trust in a professional setting.
• Beginning proficiency in data and technology literacy, with willingness to understand new and emerging technologies that affect business.
• Developing emotional intelligence, including recognizing, understanding, and managing emotions in professional interactions.

Nice To Haves

• Presentation skills to communicate onboarding procedures and updates clearly to clients and stakeholders.
• Experience coordinating project management activities to support timely and successful client onboarding.
• Developing experience with AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or increase accuracy in operational processes.

Responsibilities

• Assist in executing strategic initiatives and projects related to client onboarding, following established routines and procedures.
• Apply critical thinking to resolve routine queries and escalate unusual situations in the onboarding process.
• Use data and technology to analyze and interpret information and provide insights to inform decisions.
• Use influence and persuasion to establish credibility and trust during client onboarding.
• Recognize, understand, and manage emotions in professional interactions with clients and team members.
• Present onboarding procedures and updates clearly to clients and stakeholders.
• Coordinate assigned project management activities to support timely and successful client onboarding.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed