Client Onboarding Implementation Associate
About The Position
As a Client Onboarding Implementation Associate within JPMorgan Chase, you will lead and execute strategic initiatives supporting the business, guiding new and existing clients through their transition to the Chase banking platform. You will apply client onboarding project-management knowledge to analyze and solve problems, make informed decisions, and ensure compliance with policies and technical standards. The role calls for influencing and persuading others, managing conflicts, building collaboration and trust, and continually improving the operating platform. Your decisions will shape short-term departmental outcomes. The position requires some travel (10%) to visit clients and internal partners. The role is not eligible for employer immigration sponsorship. Final job grade and officer title will be determined at the time of offer and may differ from the posting.
Requirements
- At least 1 year of experience managing and executing strategic initiatives in a professional field.
- Proven ability to lead client-onboarding processes, particularly transitions to new banking platforms.
- Demonstrated conflict-management skills, including resolving conflicts and fostering collaboration in a professional setting.
- Experience driving continuous improvement in operating platforms using innovation and design-thinking techniques.
- Data and technology literacy, and willingness to understand and implement new or emerging technologies that affect the business.
Nice To Haves
- Presentation skills for clearly communicating onboarding procedures and updates to clients and stakeholders.
- Project-management experience overseeing activities to ensure timely and successful client onboarding.
- Anti-fraud awareness to safeguard the onboarding process against potential threats.
- Ability to foster digital literacy within a team to leverage technology in onboarding.
- Ability to implement cybersecurity measures to protect client data during onboarding.
- Developing experience with AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or improve operational accuracy.
Responsibilities
- Lead strategic client-onboarding initiatives and transition new and existing clients to the Chase banking platform.
- Use client-onboarding program-management knowledge to analyze and resolve complex issues while ensuring compliance with technical standards and policies.
- Manage conflicts, foster collaboration, and develop trust within the team and with clients.
- Drive continuous improvement of the operating platform using innovation and design-thinking techniques.
- Plan and organize the team's day-to-day work, supporting progress within established professional procedures and organizational policy.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Additional benefits and programs based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
