Client Onboarding Associate

Novatech•Bartlett, TN

5d•Onsite

About The Position

Novatech is a Managed Office Provider offering a comprehensive portfolio of IT, Print, Cloud and Security solutions nationwide. As we grow, we have an opportunity for a Client Onboarding Associate. This role is for client-focused, technically minded professionals who are diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative.

Requirements

Experience resolving customer issues
A proven attendance history and a strong desire to excel
A valid driver’s license
Professional appearance and demeanor
Proficient verbal and written communication skills (use of company email for external customer communications)

Nice To Haves

Copier / printer service experience a plus
Willingness to learn and be certified on products

Responsibilities

Learning how to repair and troubleshoot copiers and network connectivity
Following procedures for removal and delivery of equipment
Installing equipment on-site and make necessary adjustments
Providing outstanding customer service to our clients
Inventory management
Demonstrates strong technical and customer relations skills
Performs basic network connectivity / installations
Accurately diagnose, repair and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications
Identify the most cost-effective troubleshooting procedure

Benefits

Market competitive salary based upon experience
Mileage reimbursement program
Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
401(k) plan with matching company contribution
Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Paid Maternal/Parental Leave
Employee Recognition Program

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