Client Onboarding Associate
About The Position
The Client Onboarding Associate will serve as a primary support resource for clients, Introducing Brokers, and internal teams throughout the account opening and account maintenance lifecycle. This role is responsible for responding to inquiries, guiding users through onboarding and maintenance workflows, helping clarify requirements, and ensuring requests are handled accurately, efficiently, and with a strong client service focus. The Associate will play an important role in delivering a positive client and broker experience by providing timely communication, assisting with process navigation, coordinating with internal teams, and helping resolve questions or outstanding items related to account opening and ongoing account support.
Requirements
- 1–3+ years of experience in client services, operations, financial services, onboarding support, or a related customer support function.
- Strong client service mindset with the ability to communicate clearly, professionally, and responsively with clients, Introducing Brokers, and internal teams.
- Strong attention to detail with the ability to review information for completeness, accuracy, and consistency.
- Ability to manage multiple inquiries, requests, and follow-up items while staying organized and meeting expected timelines.
- Ability to work in a fast-paced, high-volume environment while maintaining professionalism and service quality.
Nice To Haves
- Experience in brokerage, FCM, institutional, banking, wealth management, payments, or other regulated financial services environments.
- Familiarity with KYC, AML, CIP, customer documentation, or account opening requirements.
- Proactive problem-solving skills and willingness to escalate questions or issues appropriately when additional review is needed.
- Experience supporting clients, brokers, advisors, or internal sales teams.
Responsibilities
- Respond to client, Introducing Broker, and internal inquiries related to account opening and account maintenance workflows.
- Walk users through new account opening processes, including system navigation, required steps, documentation expectations, and general status updates.
- Assist with account maintenance requests, including account updates, documentation collection, service requests, and follow-up items.
- Review submitted requests and supporting information for completeness, accuracy, and readiness before routing for review or processing.
- Coordinate with Compliance, Credit, Operations, Sales, Client Services, and Technology teams to clarify requirements and resolve pending items.
- Track open inquiries and workflow items to help ensure timely follow-up and completion.
- Provide clear, professional, and timely communication to clients, brokers, and internal stakeholders.
- Identify recurring questions, process gaps, or user pain points and share feedback to support process improvements.
- Support the maintenance of internal procedures, reference materials, and user guidance related to account opening and account maintenance processes.
- Deliver service in accordance with applicable regulatory, AML, KYC, operational, and internal control requirements.
Benefits
- full range of medical, financial, and/or other benefits, dependent on the position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
