Client Ombudsman

GENESEE HEALTH SYSTEM • Flint, MI

4h • $17 - $22 • Onsite

About The Position

Under the direction of the Manager of Customer Services, performs responsible tasks in providing comprehensive services to Genesee Health System (GHS) clients in Customer Services. Receives and responds to requests from GHS clients for information or assistance in individual service needs with direct and community based service providers. Attempts to resolve concerns at the service program level whenever possible. Works collaboratively with the Office of Recipient Rights to collect data and investigate concerns, which are brought to the attention of Recipient Rights; performs related work as required.

Requirements

• High school diploma or equivalent
• Ability to read and write
• Current or previous recipient of verifiable mental health, substance use disorder (must attest to remission or recovery with no abuse for at least one year), or developmental disability services (within the last five (5) years).
• Must have achieved Certified Peer Support Specialist (CPSS) status through the Michigan Department of Community Health’s certification program.
• A candidate without the CPSS must take and pass the exam within twelve (12) months of hire to retain employment in this position.
• Must have a valid driver’s license, current insurance, and the use of a vehicle during working hours, OR reliable, available transportation.
• Ability to physically perform the tasks.

Nice To Haves

• Will consider a candidate eligible for the CPSS training/examination.

Responsibilities

• Receives and responds to requests from GHS clients for information or assistance in individual service needs with direct and community based service providers.
• Attempts to resolve concerns at the service program level whenever possible.
• Works collaboratively with the Office of Recipient Rights to collect data and investigate concerns, which are brought to the attention of Recipient Rights.

Benefits

• Medical, vision and dental benefits available upon hire at no premium for our staff and their dependents.
• Annually loaded HSA of up to $2,300
• 5% match towards your retirement
• Generous paid time off (40 hours upon hire; 19 ½ days per year)
• 13 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED