Client Monitoring Specialist

OFX•Edmonton, AB

5d•CA$55,000 - CA$70,000•Hybrid

About The Position

The Client Monitoring Specialist plays a vital role in OFX’s first line of defense, ensuring that client activity and information remain compliant and up to date. You will manage the daily monitoring of alerts, screening results, and changes in client information to protect OFX and its customers from financial crime risk. You will apply curiosity, analytical thinking, and sound judgement to identify issues and escalate appropriately, ensuring compliance while supporting a positive client experience.

Requirements

1–2 years’ experience in AML, KYC, or financial operations within financial services or FinTech.
Familiarity with regulatory environments and compliance principles.
Strong written and verbal communication skills, with a focus on accuracy and clarity.
Curious Mindset and Willing to Learn
Attention to Detail and Accuracy
Analytical and Logical Thinking
Sound Judgement and Pattern Recognition
Efficiency and Organisation
Effective Communication and Team Collaboration
Customer First Orientation

Nice To Haves

Exposure to transaction monitoring, sanctions, or screening processes preferred.
Experience using case management or alert-handling tools is desirable.

Responsibilities

Review transaction monitoring alerts and understand how to identify unusual or suspicious activity.
Review and resolve alerts related to PEPs, sanctions, and adverse media screening.
Review and action corporate structure change alerts.
Ensure accurate and complete documentation of all monitoring outcomes.
Escalate potential risks or suspicious findings for further review as required.
Maintain strong awareness of global financial crime regulations and internal procedures.
Collaborate with internal teams to ensure consistency and compliance across reviews.
Provide efficient, customer-focused service that minimises disruption and helps clients feel valued and protected.