Client Manager

Allied Universal • Fresno, CA

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About The Position

Allied Universal is hiring a Client Manager to build long-term client relationships and lead front-line employees delivering security services across a designated portfolio. The role promotes employee engagement, drives operational metrics, and delivers high-quality services to clients across various vertical markets. The Client Manager applies the company’s iCARE Leadership approach to foster an exceptional employee experience and help make Allied Universal an employer of choice in the service industry.

The position oversees staffing and development for small- to medium-sized clients, monitors financial and operational performance, and manages client relationships, risk, and service delivery. It also supports profitability, regulatory compliance, and workplace safety. The listed pay is $74,000 per year.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field and at least 2 years of professional-level experience managing hourly employees in a fast-paced service organization; or an associate’s degree in one of those fields and at least 3 years of such experience; or a high school diploma and at least 5 years of such experience.
• Current driver’s license if driving a company vehicle or a personal vehicle for business purposes.
• At least 2 years of experience driving operational goals.
• Skill managing a large, dispersed team while fostering teamwork, innovation, agility, client relations, and desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decision-making, with understanding of budgeting and financial reporting principles.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience using Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers, for small- to medium-sized clients in the assigned portfolio.
• Use company AI technology, online reporting tools, and the Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Improve operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and profitability.
• Oversee client performance metrics, including budget management, accounts receivable, accounts payable, and account health, in alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing corrective action plans.
• Develop protocols, training, and response strategies to improve operations and client satisfaction.
• Deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Develop action plans to prevent work-related injuries and establish a culture of safety.
• Apply company core values—agility, reliability, caring, teamwork, integrity, safety, and innovation—in leadership.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED