Client Manager - Business Insurance

Marsh • Chesterfield, MO

57d • Hybrid

About The Position

As a Client Manager in the Business Insurance Department, you will be part of a 5–7 person team responsible for timely, high-quality handling of new business, renewal business, and customer service needs across a large volume of complex accounts. You will work closely with the service team to prepare and market submissions, develop proposals, bind coverage, review and correct policies, and respond promptly to client requests.

The role requires a strong knowledge of insurance products, coverage options, and risk management principles, along with a consistent focus on customer satisfaction and exceptional client service. It involves in-person collaboration with in-office service teams, producers, and clients, with hybrid flexibility as needed. The ideal candidate demonstrates professionalism, teamwork, customer service, and collaboration while supporting organizational initiatives and business objectives.

Requirements

• High school diploma or general education degree.
• 3–5 years of experience in underwriting, rating and billing, or prior insurance experience at an agency or related company.
• 1–2 years of experience providing customer service to commercial lines customers.
• Strong knowledge of insurance products, coverage options, and risk management principles.
• Professionalism and a strong commitment to teamwork, customer service, and collaboration.

Nice To Haves

• Some college or higher education.
• Sagitta experience.
• Epic experience.

Responsibilities

• Handle new business, renewal business, and customer service needs for a large volume of complex accounts.
• Prepare and market insurance submissions in collaboration with the service team.
• Develop proposals and bind coverage.
• Review and correct policies.
• Respond promptly to client requests.
• Contribute to customer satisfaction and provide exceptional client service.
• Collaborate in person with service teams, producers, and clients, and support strategic initiatives and business objectives.

Benefits

• Generous time off, including personal and volunteering time.
• Tuition reimbursement.
• Professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED