Client Manager

Pathstone•Austin, TX

About The Position

Support our Client Advisory team in all manners of client service, daily operations, and special projects, which can include preparing performance analysis, investment manager background work, and client presentation material. Advisory positions are a career path lending to increased client engagements and complexity over time, while supporting Directors and Managing Directors across the firm.

Requirements

Bachelor’s degree in related field is required (Business, Finance, Accounting, Economics).
4 – 7+ years of experience in the financial management industry is required.
Strong analytical, quantitative, problem-solving, and client service skills.
Proactive, detail-oriented and understands time-sensitive issues.
Strong verbal and written communication skills.
Skill with PC and Microsoft Office suite, particularly Excel.
Basic understanding of investments including mutual funds, separately managed accounts, and alternatives.

Nice To Haves

CFP is preferred.
Comfort speaking with clients and their other professional relationships concerning money movement, account openings, trades within accounts, and basic daily operations is a plus.
Shows a positive attitude and initiative in all aspects of the position, as well as demonstrates the ability to prioritize tasks in the face of competing demands.
Enjoys learning and growing and is motivated to take on new challenges.

Responsibilities

Serve as the first point of contact for client inquiries, solving problems, and proactively meeting clients’ needs.
Communicate with clients directly via phone, zoom, and in-person meetings.
Provide support to a Client Advisory team in the communication and implementation of client investment strategies.
Prepare client documentation: draft letters of instruction, complete account applications, manager agreements, and fund subscription documents, organize supporting documentation, and follow the process through in tandem with the firm’s Capital Markets Group.
Act as information provider to accountants, banks, investment managers, and other professionals also supporting clients.
Provide additional support in the quarterly reporting process, specifically in reconciling and otherwise reviewing client reports.
Act as a mentor and resource for Associates and Senior Associates on operational matters, such as recon, reporting, account opening/transfers, etc.