Client Manager

RJN Group, Inc. • Downers Grove, IL

5h • $98,565 - $120,624 • Hybrid

About The Position

RJN Group is seeking a seasoned Client Manager to join their employee-owned firm. This role focuses on building relationships and translating technical engineering work into compelling stories for clients in the wastewater, water, and stormwater markets across Chicagoland and the North Central Midwest. The position is hybrid, based at the corporate headquarters in Downers Grove, Illinois, and involves close collaboration with local teams, technical leaders, and the corporate Marketing Department.

Requirements

• Bachelor’s Degree in engineering or business and a minimum of 5 years of relevant experience.
• Proficiency with Microsoft 365 and presentation software required.
• Strong time management and organizational skills, with the ability to manage multiple leads and prospects, adapt to changing priorities, and meet client and prospect needs and expectations.

Nice To Haves

• Experience in the underground infrastructure (wastewater, water, stormwater) field is preferred.
• Professional Engineer (PE) licensure is a plus, as is consultative selling experience and/or training.
• Demonstrated ability to understand complex concepts and technical material, with intellectual curiosity and a desire to learn and effectively communicate the firm’s services, technical capabilities, and proposed engineering solutions.
• Excellent public speaking, written, and verbal communication skills, with the ability to translate technical information for a variety of audiences.
• Experience with or familiarity with customer relationship management (CRM) software, GIS/asset management platforms, and social media preferred.

Responsibilities

• Working with regional leadership to develop strategic sales and market development plans.
• Executing business development and marketing initiatives that drive growth, expand market presence, and support corporate objectives.
• Leading client and market development efforts within an assigned territory.
• Identifying, qualifying, developing, and advancing new business opportunities through the full pursuit lifecycle, including CRM pipeline management and supporting pursuits through the close.
• Developing and executing client engagement strategies and pursuit plans for public infrastructure clients.
• Leading and supporting the development and submission of client-specific technical proposals and qualifications packages.
• Collaborating effectively with Project Managers, technical specialists, and the marketing team.
• Traveling and representing RJN at regional and national conferences and trade shows, including submitting abstracts and presenting at industry events.
• Building relationships with prospective clients through phone calls, in-person and virtual meetings, site visits, and at industry functions.
• Actively participating in local professional organizations (e.g., APWA, WEF, AWWA).
• Demonstrating versatility… leading when appropriate, supporting when needed, and serving as a role model and facilitator for RJN’s culture and growth objectives.

Benefits

• Competitive base compensation and uncapped commission program
• Company-funded employee stock ownership plan
• Medical, Dental, Vision, Short Term Disability, Long Term Disability insurance benefits
• 401K matching retirement plan
• Flexible work arrangements and schedule
• Tuition reimbursement including student loan repayment
• Professional development opportunities
• Wellness programs
• Paid Vacation, Personal, and Sick time off
• Holiday time off
• Casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level