Client Manager - Business Insurance

Marsh • West Des Moines, IA

4d • Hybrid

About The Position

As a Client Manager on the Business Insurance team, you will manage client accounts, ensure timely service delivery, and enhance customer satisfaction. The role includes coordinating the marketing process, preparing proposals, binding coverage, and maintaining accurate policy documentation. You will also provide administrative support, assist clients with their insurance needs, and collaborate with team members to help drive agency goals.

Requirements

• High school diploma or equivalent.
• Familiarity with insurance company markets, binding authority, and underwriting guidelines.
• Ability to work well in a team environment, maintain a positive work atmosphere, and develop healthy relationships internally and externally.
• Property & Casualty license required within the first 3 months.

Nice To Haves

• 3+ years of experience in customer service, underwriting, or commercial lines insurance for a carrier or broker.
• AAI, CIC, CISR, or CRIS designation.

Responsibilities

• Manage client accounts and ensure timely delivery of service.
• Enhance customer satisfaction.
• Coordinate the marketing process.
• Prepare proposals and bind coverage.
• Maintain accurate policy documentation.
• Provide administrative support.
• Assist clients with their insurance needs.
• Collaborate with team members to drive agency goals.

Benefits

• Generous time off, including personal and volunteering time.
• Tuition reimbursement.
• Professional development opportunities.
• Hybrid work arrangement.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED