Client Manager

Allied Universal • Toledo, OH

1d

About The Position

Allied Universal is hiring a Client Manager to build long-term client relationships and lead the front-line employees who deliver security services across a designated portfolio of small to medium-sized clients. The role focuses on employee engagement, operational performance, client satisfaction, and providing high-quality security services across various vertical markets. The Client Manager applies Allied Universal’s iCARE Leadership approach and company values to foster a positive employee experience and support organizational growth.

Requirements

• Meet one of the following education and experience combinations: bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; associate degree in one of those fields and at least three years of such experience; or high school diploma and at least five years of such experience.
• Hold a current driver’s license if driving a company or personal vehicle for business purposes.
• At least two years of experience driving operational goals.
• Skill in managing a large, dispersed team while fostering teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications, computer systems, and Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and apply financial principles, including budgeting and financial reporting, to decision-making.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, contract security, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience using Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers.
• Use AI technology, online reporting tools, and the Business Intelligence Platform to monitor financial and operational metrics and improve efficiency, scheduling, overtime, revenue growth, cash collections, and profitability.
• Oversee client performance metrics, budgets, accounts receivable, accounts payable, and account health in alignment with EBITA targets.
• Build and maintain client relationships; address security needs, reduce risks, manage crises, and implement corrective action plans.
• Develop protocols, training, and response strategies to improve operations and client satisfaction.
• Deliver high-quality client service while meeting industry standards, company policies, and regulatory requirements.
• Develop safety action plans to help prevent work-related injuries.
• Promote company values including agility, reliability, caring, teamwork, integrity, safety, and innovation.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED