Client Manager - Site Design

Olsson•Fort Worth, TX

39d•Hybrid

About The Position

The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs. Olsson provides multidisciplinary, preliminary, and construction design services for mixed-use, commercial, and residential land development projects, along with industrial, sports, schools, and other site development types. This role offers flexible work options, including remote and hybrid opportunities, to accommodate diverse working preferences and promote work-life balance. Candidates can work hybrid schedules, work remotely, or work out of any Olsson office location in these regions/areas. Applicants should have the ability to travel for in-office activities, client and site visits as needed.

Requirements

Strong communication skills.
Ability to contribute and work well on a team.
A minimum of eight years of client experience with increasing responsibility.

Nice To Haves

Bachelor’s degree in engineering or a related area is preferred.

Responsibilities

Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.
Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.
Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.
May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.
Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.
Manages client expectations and negotiates outcomes.
Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.