Client Manager-Senior Client Manager - Large Group

Nava Benefits

1d•Remote

About The Position

We’re hiring a Large Group Client Manager-Senior Client Manager to join our East Coast Client Success team and support our New York client portfolio. This role is ideal for someone who can roll up their sleeves on the tactical work while also serving as a consultative benefits expert who leads client engagements with strategic insight. We’re specifically looking for experience independently managing large group employer relationships in the 100-2,000 life range. This is a fully remote role, with a strong preference for New York-based candidates or those with extensive large group experience who are willing to travel to New York for in-person client meetings. What makes this opportunity unique: at Nava, you’ll be on the frontlines supporting our #fixhealthcare mission by helping employers and employees get more value from their benefits. You’ll have the chance to make an outsized impact, while working with industry leading AI-powered tools transforming how HR teams manage renewals and how employees experience their benefits. This is a chance to do the work you love, championing client relationships, guiding members through the benefits journey, and delivering creative strategies, while also helping us dismantle the outdated, antiquated practices that keep this industry stuck in the stone ages. At Nava, you get to be the change that makes benefits smarter, simpler, and actually work for people. Join us!

Requirements

Bachelor's Degree in a business-related field and/or equivalent education
7-15 years of employee benefits experience with a brokerage
A minimum of 5+ years of recent experience independently managing accounts with minimal guidance or AE/Consultant support
Recent experience supporting: New York large employer groups (100-2,000 lives)
Strong knowledge of large group plans and products
Strong knowledge of financial arrangements and health products including fully insured, level & self funded, captives.
Health Insurance License required
Strong Excel, PowerPoint, Google suite, written and communication skills
Comfortable public speaking, including presenting renewal information, financials and open enrollments meetings and webinar recordings

Responsibilities

Manage a portfolio of New York large group employer clients (100–2000 lives), serving as their trusted advisor and proactively addressing needs throughout the plan year.
Lead annual service plan execution including renewals, open enrollment, compliance support, vendor deployment, and member education.
Design creative, consultative benefit solutions based on strong knowledge of the New York market, alternative funding arrangements, carriers, and products.
Develop and deliver materials such as renewal presentations, financial reporting, budget reviews, and education sessions for clients and members.
Collaborate with internal teams and vendor partners to streamline day-to-day servicing, ensure exceptional delivery, and strengthen Nava’s client success capabilities.
Foster executive-level relationships with client leaders and create superfan clients by consistently delivering novel benefit solutions.

Benefits

Medical insurance, including a $0 premium HDHP plan for individuals
Dental
Vision
Telehealth and Virtual Primary Care Visits
OneMedical membership
Wellhub
$50 monthly benefit to improve your mental or physical health
Stock options
401(k) with a $2,000 match
FSA
HSA
access to Origin Financial
Flexible PTO
12 weeks of paid parental leave with 2 weeks of transition time
$50 monthly connectivity reimbursement
company-paid short-term disability, long-term disability, and life insurance
additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage
$1,000 home office setup stipend
access to an Employee Assistance Program (EAP)