Client Manager, Lease Administration

JLL•Pittsburgh, PA

1d•$70,000 - $75,000•Remote

About The Position

We are seeking a Lease Administration Client Manager to join our Lease Administration team. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business. As a Lease Administration Client Manager, you will have exposure to the full scope of our Lease Administration platform. You will bring a strong knowledge & familiarity of Corporate Real Estate to our clients and other team members. You will be a key member of the team that provides oversight, management and development to our broader Lease Administration Team. You will abstract & reviews client leasing details and will help drive our client deliverables and key initiatives. You will be a key player in ensuring accuracy, management and resolution of client leasing management. Your expertise will ensure we continue to expertly support our clients and grow our core business. To be successful in this role, you should be able to ensure accurate reporting and reconciliation of information, and foster critical relationships between various individuals, teams and our clients. You will exhibit a customer first mindset and have a proven ability to exceed client and key stakeholder expectations.

Requirements

Bachelor’s degree
At least 5 years of work experience in Lease Administration, Real Estate Accounting, Real Estate Law or Property Management
2 years previous experience in a supervisory role operating at a strategic level with both internal and external teams
Strong financial/analytical skills
Ability to maintain a strong attention to detail with a continued high efficiency and accuracy rate for performing work/tasks
Ability to spot issues proactively and head them off and/or start the solutioning process
Ability to understand and interpret data, and use of technology to be more efficient
Desire to learn and grow
Multilingual a plus
Willingness for light travel
Dynamic and technologically savvy and utilize software to support planning solutions and communicate ideas clearly with planning team and lines of business.
Advanced skills in Microsoft Excel to slice, dice, and filter large data sets.
Proficiency in Microsoft Office suite (Word, Excel & Outlook) and ability to consolidate data and master company specific account and database programs is highly valued.
Learning to ask the right questions to understand the underlying needs of our clients.
Accountable for delivery of projects against expectations, including on-budget and to outlined/agreed upon specifications.
Strong, proactive and effective communication skills are important – both written and spoken
Ability to work independently, multi-task under pressure, and manage your time to meet deadlines.
Ability to keep on top of tasks and remain agile, as you’ll often need to reorganize your time day to day, to deal with your team’s changing necessities and requests.
An individual with strong interpersonal skills with an ability to interact with executive level external and internal clients will be successful in the role.
Ability to build strong relationship and work within various internal teams.
Openly embrace change and have passionate for driving yourself, the team and the firm forward.
Want to work as part of a diverse, collaborative, driven and professional team.

Responsibilities

Serving as Relationship manager and first point of client escalations
Client/vendor/landlord relationship management
Provide coaching for team members regarding procedures, lease interpretation, desktop audits and billing calculations
Responsible for ensuring that client(s) accounts are in full compliance with all internal and client specific policies and procedure
Reviewing abstracts and interpreting commercial lease documents (leases, amendments, subleases)
Resolution of rent and other landlord/tenant issues
Oversee subtenant account management, including the billing and collections of third-party tenant rents, review of the cash receipts posting reports and review of the monthly Delinquency Report
Coordinate invoicing to client(s) and collections as necessary
Document and share best practices, participate in efforts to strengthen internal controls and improve data quality
Support, exposure and leadership of other special projects as assigned by manager