Lease Administration Manager

Cushman & Wakefield•Santa Clara, CA

1d•$114,750 - $135,000•Onsite

About The Position

Responsible for managing the workflow and the day-to-day activities of the team that supports the Portfolio Administration Service Line. The associate manager is also responsible for supporting the day-to-day activities at the client level and being a point of escalation for any questions or concerns that arise.

Requirements

3+ years relevant work experience
Ability to read and understand financial statements
Strong interpersonal skills
Ability to manage multiple high priorities
Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
Leadership
Strong Customer Service Skills
Strong Communication Proficiency (oral and written)
Organization Skills
Technical Proficiency
Analytical Skills
Research Skills
Detail Oriented
Sense of Urgency

Nice To Haves

Bachelor’s Degree preferred in any field; business, finance/real estate, accounting ideal

Responsibilities

Manage all Portfolio Administration services for a specific team/account.
Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are met.
Provide leadership to staff with the goal of maximizing technology resources and improving processes.
Provide new team integration and onboarding process.
Support new hire training.
Create and maintain trust and strong relationships with team members.
Ensure specified account needs are met across team.
Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed.
Outline or oversee the continuous updates to the process playbooks.
Support timely and accurate reporting to senior leadership and clients.
Handle or oversee monthly rent and other critical reporting for clients and senior leadership.
Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus.
Execute special projects as assigned by senior leadership.
Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed.
Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained.
Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines.
Stay up to date on the latest industry standards and trends.
Supports client and CW portfolio team in managing life of lease after initial lease setup.
Reviews abstracts term and conditions into system of record (SAP) (e.g. amendments, terminations, non-renewals, etc).
Supports reporting of critical dates in accordance with the real estate lease agreements.
Manages oversight of landlord/tenant payments (e.g. rent, CAM, and other lease related charges) and invoice management.
Perform landlord/tenant CAM/Opex reconciliations.
Ensure lease data is compliant for lease accounting reporting (FASB).
Reviews and approves work performed by other lease management specialists.
Request/collect outstanding landlord security deposits.
Updates system of record when discrepancies are identified through approval process and/or data integrity report.
May provide guidance and training as needed.
Request vendor setup from vendor management team and aligns in system of record.
May participate in system testing.
Request certificate of insurance for new leases and/or new landlord entity.