Client Manager, Employee Health & Benefits

Marsh McLennan•Greensboro, NC

8d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Client Manager on the Employee Health & Benefits (EHB) team, you’ll provide day-to-day Client service including claim resolution, billing and eligibility issues. Solves intermediate level issues and keeps consultant aware of any escalations. Directly manages client relationships. Manages deliverables from internal and external resources. Works within a team to build creative client benefit packages and participates in carrier negotiations.

Requirements

Bachelor’s Degree or equivalent work experience
Working knowledge of insurance products/lines and various funding mechanisms
Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Nice To Haves

4-6 years of experience in HR or benefits
Life & Health license or ability to obtain within 90 days

Responsibilities

Provide day-to-day Client service including claim resolution, billing and eligibility issues.
Solve intermediate level issues and keep consultant aware of any escalations.
Directly manage client relationships.
Manage deliverables from internal and external resources.
Work within a team to build creative client benefit packages.
Participate in carrier negotiations.