Client Manager, Commercial Lines

EPIC Brokers•Summit, NJ

21h•$75,000 - $85,000•Hybrid

About The Position

The Client Manager is a primary service owner responsible for delivering consistent, high-quality client service and supporting the long-term success of complex commercial property and casualty insurance programs. This client-facing role partners closely with Producers, Senior Client Executives, and account teams to manage day-to-day service execution, coordinate renewals, and ensure accuracy, responsiveness, and consistency across an assigned book of business. The role suits someone with technical insurance knowledge, strong organizational skills, and a proactive service mindset who enjoys managing details, building trusted client relationships, and connecting clients, carriers, and internal teams. The position is hybrid and based in Melville, New York; Jersey City, New Jersey; or Summit, New Jersey. The base salary range is $75,000–$85,000. The role may also be eligible for bonuses and a comprehensive benefits package.

Requirements

At least 3 years of commercial property and casualty insurance experience in a client-facing or servicing role.
Active Property & Casualty Broker License and ability to maintain required continuing education.
Valid driver’s license.
Strong written and verbal communication skills, including the ability to explain technical insurance concepts clearly and professionally.
Client-focused mindset and strong interpersonal and relationship-building skills.
Strong organization and ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency in Microsoft Office and agency systems.
Self-motivation, attention to detail, and ability to work independently and collaboratively.

Nice To Haves

Bachelor’s degree preferred.
Professional designations such as CIC, CRM, ARM, or CPCU preferred.
Experience with Sagitta, ImageRight, and CSR24.

Responsibilities

Serve as the primary day-to-day service partner for assigned clients and deliver timely, accurate, and consistent service.
Manage insurance transactions outside renewal periods, including applications, endorsements, binders, policy changes, audits, and related documentation.
Respond to client inquiries about policy terms, coverage, exclusions, and program details, involving internal subject matter experts as needed.
Support Producers and Senior Client Executives with client communications, proposals, presentations, and client or prospect meetings.
Prepare invoices and allocation schedules, and investigate and resolve billing questions with internal stakeholders.
Maintain accurate, real-time records in agency management systems.
Create and manage open-item lists to track deliverables, follow-ups, and outstanding requests.
Prepare and maintain schedules and summaries of insurance, certificates, and coverage illustrations in accordance with client and carrier requirements.
Monitor accounts receivable and payable activity and escalate concerns as needed.
Use carrier portals and third-party certificate platforms to provide timely and accurate documentation.
Review expiration lists and coordinate internal renewal strategy meetings; document decisions and next steps.
Coordinate client-facing renewal presentations, marketing materials, and strategy documentation.
Analyze current programs and expiring exposures to support renewal planning and data collection.
Request updated exposure information and coordinate responses across client contacts.
Compile loss summaries and supporting documentation for renewals and other client requests.
Assist with carrier submissions, proposal development, and negotiation support as directed by the account team.
Manage policy reviews and quality checks, coordinate carrier corrections, and ensure timely delivery of final policies.
Coordinate binding and post-binding activities, including orders to bind, coverage confirmations, certificates, and evidence of insurance.
Obtain premium financing options, prepare renewal invoices, and complete premium allocation requirements.

Benefits

Managed PTO for salaried/exempt employees without accruals or caps; hourly/non-exempt employees start with 22 PTO days.
12 company-observed paid holidays and 4 early-close days.
Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
$1,500 employee referral bonus for each hired referral.
Employee recognition programs and awards, including trips.
Employee Resource Groups, including Women’s Coalition and EPIC Veterans Group.
Mentorship Program, Tuition Reimbursement Program, and Leadership Development.
Pet insurance, identity theft and fraud protection coverage, legal planning, family planning, and menopause and midlife support.
401(k) matching.
Medical insurance.
Dental insurance.
Vision insurance.
Wellness and employee assistance programs.
Potential bonus eligibility.