Client Manager – Business Insurance

Marsh McLennan • Maryville, TN

4d • Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). As our Client Manager in our Business Insurance Department, you will be a member of a 5-7 person unit team providing timely and quality handling of new business, renewal business and customer service needs for a large volume of complex accounts. You will work together with the service team, including Producer, Unit Manager, Client Executive, and Client Administrator to prepare and market submissions, prepare proposals, bind coverage, and check/correct policies, while also responding promptly to all client requests. You will demonstrate knowledge of insurance products, coverage options, and risk management principles. You will consistently strive to make a positive contribution to customer satisfaction and model a superior commitment to client service. This position requires in-person interaction with in-office service teams, producers, and clients while also allowing for hybrid flexibility when needed. The ideal candidate will display a high degree of professionalism and commitment to teamwork, customer service, and collaboration in line with our organizational mission and values to drive our strategic initiatives and achieve business objectives.

Requirements

• High School diploma or general education degree
• 3-5 years’ experience in underwriting, rating and billing or prior insurance experience at an agency or related company
• 1-2 years’ experience providing customer service to commercial lines customers.
• High degree of professionalism and commitment to teamwork, customer service, and collaboration.

Nice To Haves

• Some college or higher education
• Sagitta & Epic Experience

Responsibilities

• Providing timely and quality handling of new business, renewal business and customer service needs for a large volume of complex accounts.
• Preparing and marketing submissions.
• Preparing proposals.
• Binding coverage.
• Checking/correcting policies.
• Responding promptly to all client requests.
• Demonstrating knowledge of insurance products, coverage options, and risk management principles.
• Making a positive contribution to customer satisfaction and modeling a superior commitment to client service.

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED