Client Logistics Specialist

World Group•Rocky River, OH

6h•Onsite

About The Position

UWL, a World Group company, is currently looking for a detail oriented person to join our family as a Client Logistics Specialist to sit in our growing global headquarters in Rocky River, Ohio! The Import Client Logistics Specialist is responsible for establishing and maintaining positive relationships with both internal and external customers, vendors, and Government Agencies. This position will help bring creative solutions and routing options to management and the customer.

Requirements

High School Diploma or GED required
2 - 5 years import logistics or supply chain experience
Detailed knowledge of ocean/air imports
Ability to work in fast paced environment and remain well organized
Intermediate computer skills required including Microsoft Office Suite and Outlook
Ability to excels in a team environment
Exhibits attention to detail, commitment, professionalism, and sense of urgency
Must have the ability to prioritize with well-developed multi-tasking skills

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Deliver excellent customer service
Escalate uncommon, complex issues to the next level manager for resolution when necessary
Maintain a customer-level SOP, which outlines customer’s service expectations and details
Work with agents abroad to insure timely shipment bookings
Communicate rates/costs to agents and customers
Track and trace shipments with carriers & communicate any discrepancies to customer
Correct invoicing of fees to customers, as outlined in the customer SOP
Preparation of freight payments and tender of bills of lading to carrier
Confirm and communicate all import ‘milestones’ to customer (e.g.: ETD, ETA, Arrival, Dispatch, Delivery, etc.)
Meet minimum productivity and established KPI goals
Other duties as assigned