Client Logistics Manager

Collectors • Jersey City, NJ

1d • $125,307 - $147,420 • Hybrid

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always looking for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We are looking for a detail-oriented and proactive individual to join our team as a Client Logistics Manager. In this position, you will own the end-to-end movement of client collections into and out of the vault, in specific regards to our VIP and high-end clientele. You will serve as the connective tissue between Vault Operations, Customer Service, Client Relations and other involved departments. You will act as the customer experience owner for the physical journey of high-end items, ensuring intake and outbound processes meet not only our normal FinTech-level standards, but any additional requirements for such premium collections.
You’ll report to Senior Manager, Vault Operations and Customer Experience and work at our New Castle, DE office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

Requirements

• Prior experience in logistics, supply chain, fulfillment, or vault/custody operations
• Proven ability to manage multiple concurrent priorities while maintaining accuracy under deadline pressure
• Strong attention to detail with excellent problem-solving and escalation-management skills
• Comfortable acting as a cross-functional point of contact between operations, customer service, and other inter-departmental teams
• Strong understanding of Google Sheets, Docs, and similar tools
• Excellent written and verbal communication skills
• Passion for customer experience with a demonstrated track record of going above and beyond
• Candidates must be authorized to work in the United States.

Nice To Haves

• Familiarity with card collecting and trading, with prior experience in the field being highly desirable

Responsibilities

• Own the day-to-day coordination of client intake and outbound logistics with focus on VIP and high-end clientele, ensuring items move through receiving, cataloging, and shipping on time and without defects
• Serve as the internal expert on vault security and logistics protocols for high-value accounts
• Serve as the source of truth for the status of a client’s items across Ops, Customer Service, CRC, Claims, Security, and Facilities resolving discrepancies and escalating as needed
• Partner with Vault Operations, Security and carriers to schedule, track, and confirm large or high-value collection pickups and deliveries
• Maintain and audit chain-of-custody documentation for every high-value inbound and outbound movement, ensuring full traceability
• Perform initial incident triage and immediate containment for sensitive VIP/high-end issues
• Coordinate transport, such as armored vehicle, and insurance requirements for high-value collections; provide any additional logistical needs for international customers
• Coordinate with partner departments (Ops, Customer Service, CRC, Claims, Security, Facilities, and Legal) to prioritize and expedite logistics for high-value clients
• Identify recurring logistical bottlenecks within the high-end workflow and partner with the Process and Standards Manager to build and maintain scalable workflows
• Provide reporting for VIP and high-end segments, including but not limited to on intake/outbound volumes, turnaround times, and exception rates

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed