Client Liaison

Sedgwick•Southfield, MI

7d•Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: Southfield, MI : 300 Galleria Officentre Southfield MI 48034. PRIMARY PURPOSE: To assist the client and client management with human resources (HR) or union issues regarding client claimants to follow-up and resolve high exposure and difficult claims or union representative issues; to resolve benefit representative or client management issues; to represent the client in health and welfare issues during committee meetings; and to work on special projects and with work groups including claim intake, case management and quality review.

Requirements

Six (6) years of related experience or equivalent combination of education and experience required.
In-depth knowledge of client company disability plans and claims management
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

Bachelor's degree from an accredited college or university preferred.

Responsibilities

Assists the client and client's management team with HR or union issues regarding client's claimants; tracks and documents contacts.
Follows up and resolves high exposure and difficult claims or HR/union representative issues.
Represents the client in health and welfare issues during committee meetings.
Provides problem solving and conflict resolution with client.
Sets expectations with client.
Works on special projects and with work groups including claim intake, case management and quality review.
Performs other duties as assigned.
Supports the organization's quality program(s).