Client Liaison Veterinary Hospital Boston- Hybrid Remote - Second Shift

MSPCA-Angell•Boston, MA

94d•Hybrid

About The Position

Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center. This is a full time 40 hours/week 2nd shift position. Sundays and Wednesdays off, the days worked are a mix of 12-8:30 and 1:30-10. This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed. Our Client Liaison plays an integral role in managing the flow of information between our veterinary staff and clients and are an essential part of our daily operations. Duties include (but aren't limited to) booking patient appointments, conveying detailed information regarding patient status, doctors’ reports/updates, and instructions, and providing general information regarding routine, specialty, and emergency pet care. If you are a motivated, compassionate, positive, and organized individual with excellent communication skills, this may be the opportunity you’ve been looking for. Angell has a variety of learning and development opportunities for candidates who wish to advance their career. The Client Liaison position is a great role for anyone looking to establish themselves in veterinary medicine or animal welfare as you collaborate with all of our departments and interact with every facet of patient and client care. As this position requires excellent attention to detail, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills. To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners, apply today!

Requirements

Experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work
Excellent communication skills
Excellent attention to detail
Verbal and written communication skills
Must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed

Nice To Haves

Additional experience or credentials

Responsibilities

Booking patient appointments
Conveying detailed information regarding patient status, doctors’ reports/updates, and instructions
Providing general information regarding routine, specialty, and emergency pet care