Client Integration Specialist II (vAuto)

Cox Enterprises

1d • Remote

About The Position

The Client Integration Specialist II (vAuto) is responsible for handling client integration and implementation needs with the vAuto suite of software, understanding technical specifications of each integration, and completing new requests within the expected SLAs for our automotive clients. In this role, the Client Integration Specialist II will follow established processes and procedures and work closely with clients during the integration process. Must be assertive, confident, able to multi-task, and demonstrate a strong sense of urgency and attention to detail. This is a remote role. Qualified candidates can reside anywhere in the contiguous United States. Work Shift: 8:00 am - 4:30 pm CST

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• Excel in information technology, including Outlook, Word, Excel and Salesforce CRM.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• 1+ years of experience in any of the following areas: Customer Service, Operations, Integration, Implementation, Account Management or Project Management.
• A working knowledge of the following technologies: SQL, XML, FTP, API and various Operating Systems such as OS, Windows, Linux, etc.

Responsibilities

• Set up new data feeds, enabling products, processing integrations, activating billing, and scheduling training while maintaining excellent customer focus.
• Effectively communicate with customers during integration and on-boarding activities.
• Provide customer integration support when required.
• Minimize customer effort during integration and implementation process.
• Manage and follow through on account configurations.
• Escalate concerns to leadership.
• Provide timely and regular communication with clients to ensure all steps are completed during on-boarding.
• Monitor and achieve monthly, quarterly, and yearly goals related to task management, efficiency, and accuracy.
• Become an expert of data flow within the IMS toolsets.
• Work closely with team members to problem solve and put success of team above own interests.
• Assist others with troubleshooting and issue resolution as necessary.
• Collaborate internally with Cox Automotive and outside vendors operational departments as and when required.
• Effectively communicates both verbally and written, formally and informally.
• Keeps stakeholders properly informed and engaged depending on the stakeholder assessment.
• Respond with a sense of urgency and escalating as needed through the proper channels.
• Ability to explain technical information to non-technical persons.
• Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the clients situation.
• Demonstrate continuous effort to improve operations, decrease turnaround times, and streamline work processes and focus on creativity to define new solutions.
• Willing to take on new challenges and tasks as business needs change.
• Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and objectives.
• Properly document and define customer interactions in CRM.
• Demonstrates excellent attention to detail and possesses strong organizational skills.
• Accurately input details of customer data and integrations into proprietary software and CRM.
• Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Become proficient in the Cox Automotive products, and integration processes.
• Able to handle low to medium complexity integrations for new and existing clients (internal and external).
• Familiar with Relational Database structure and proficient in data transfer methodologies (FTP, API, etc.).
• Ability to prioritize workload and handle multiple tasks while producing quality results.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees