Client Intake Specialist- Law Firm

Legal Services of North Florida • Pensacola, FL

3d • Hybrid

About The Position

Legal Services of North Florida has an opening for a full-time (35 hours/week) Intake Specialist to support the firm's client intake in our Pensacola office. Come work with great people who do hard work to better the lives of low-income and vulnerable individuals in our communities. Work for a non-profit law firm, with 140+ employees in eight offices across North Florida, that seeks legal justice while understanding the value of work-life balance. Work independently and as part of a team to obtain positive results in civil legal matters for vulnerable members of our community. As the first point of contact for individuals seeking help, Intake Specialists play a key role in connecting people with the legal support they need. They engage directly with potential clients to collect initial information about their legal problems, income, and personal circumstances, often during times of stress or crisis. Through active listening and clear documentation, Intake Specialists lay the groundwork for our attorneys to assess and respond to each client’s situation.

Requirements

• Skilled typist with strong grammar and writing skills.
• High attention to detail.
• Ability to listen carefully and ask clear, thoughtful follow-up questions.
• Comfortable working with individuals in high-stress or emotional situations.
• High-level of comfort with the Microsoft Office Suite and use of technology.
• Must complete a Legal Services of North Florida online employment application and submit a resume.

Nice To Haves

• Fluent in a second language.
• Experience working with victims or individuals who are experiencing trauma.

Responsibilities

• Engage directly with potential clients to collect initial information about their legal problems, income, and personal circumstances.
• Listen actively and ask clear, thoughtful follow-up questions.
• Document information clearly.
• Collaborate effectively with others in both local and remote team settings.

Benefits

• Four day (35 hour) work week
• Paid time off includes: holidays, sick leave, and personal leave (which after two years, increases to four weeks per year)
• 100% fully paid health insurance for employee & dependent children after 60 days of employment
• Employer paid life insurance policy of $25,000
• Employer contributes 6% to retirement/ 401K plan, after one year of full time service
• Additional voluntary options of dental, vision, term life, disability, and other insurance coverage
• Flexible Work Plans including remote work options available after 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed