Client Intake & Community Liaison

Griswold Home Care for Southeast Houston•Houston, TX

7d•Hybrid

About The Position

Griswold Home Care is a private-pay, non-medical home care agency helping seniors and families in Houston stay safe and independent at home. We're a growing, locally owned team, and we care about our clients and caregivers. This role offers a competitive salary with bonus potential, a dynamic mix of phone work, home visits, and community outreach, allowing you to guide families through a stressful time and help them find the right care. Your work will directly contribute to the growth of a small, dedicated team.

Requirements

5+ years in the healthcare industry preferred (home care, home health, hospice, senior living, or a medical office)
Experience with intake, admissions, sales, or referral development strongly preferred
Existing Houston-area referral relationships are a big plus
Reliable vehicle, valid driver's license, and auto insurance
A warm, confident phone manner, comfortable talking with families and professionals
Organized and good at follow-through
Flexibility for occasional evening and weekend client intakes

Responsibilities

Answer and return calls from families asking about care.
Listen to their situation, explain our services, and schedule intake visits.
Follow up with prospective clients who haven't started service yet.
Keep call notes and follow-ups up to date in our system.
Visit new clients and families in their homes to learn about care needs, routines, and preferences.
Walk through home safety and help us match the right caregiver.
Document each intake visit.
Stay a friendly point of contact for families as care begins.
Build and maintain relationships with local referral sources such as senior living communities, discharge planners, and doctors' offices.
Represent [Company Name] at community events.
Track outreach activity and referral results.