Client Insights Analyst
About The Position
iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more. We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions. We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.
Requirements
- 3+ years of experience in analytics, business intelligence, data analysis, or a related role
- Strong SQL skills and experience using data to answer business questions, support reporting, and analyze performance trends
- Experience building and maintaining dashboards and reports in BI tools; Tableau experience preferred
- Strong analytical, problem-solving, and data validation skills, with the ability to identify trends, interpret results, troubleshoot inconsistencies, and communicate findings
- Strong organizational, written, and verbal communication skills
- Awareness of responsible data handling practices
- Alignment with iSeatz core values, including collaboration, accountability, curiosity, and customer focus
Nice To Haves
- Experience working with Snowflake or similar cloud data platforms
- Experience in travel, eCommerce, marketplaces, loyalty, or digital consumer products
- Experience supporting client-facing analytics, reporting, or product teams
- Exposure to product analytics, conversion analysis, or digital web analytics
- Familiarity with data governance concepts and data privacy and security best practices
Responsibilities
- Support the delivery of recurring reports, dashboards, data extracts, and analytical outputs
- Conduct analysis of platform, product performance and customer behavior data to help identify trends, anomalies, and business drivers
- Take well-scoped business questions and translate them into clear analytical approaches, outputs, and findings
- Write, validate, and maintain SQL queries used for reporting, analysis, and dashboard support
- Perform quality assurance on dashboards, datasets, metrics, and recurring deliverables to ensure accuracy and consistency
- Investigate business questions and summarize findings in a clear, organized, and business-relevant way
- Explain your analytical approach, methodology, and findings to internal teams and, as needed, in client-facing settings
- Contribute to documentation, metric definitions, data dictionaries, and reporting methodology to support a consistent source of truth
- Partner with Data Solutions, Product, and Engineering teammates to troubleshoot data issues and clarify reporting logic
- Support the Client Insights Lead in preparing materials for client-facing deliverables, working sessions, and business reviews
Benefits
- robust health insurance
- a 401(k) plan with company matching
- generous paid time off
- up to eight weeks of paid parental leave for eligible caregivers
- annual professional development allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
