FTZ Client Import Analyst

Livingston International•Schaumburg, IL

2d•$25 - $39•Remote

About The Position

The Client Import Analyst reports to the Manager, Service Delivery and provides primary day-to-day support and client contact for client service teams and operations. The role helps ensure quality standards, client records, system defaults, and compliance requirements are maintained. It supports shipment release and entry summary completion and manages client and customs processes, including tariff databases, classifications, client instructions, and service delivery audits. The position also helps ensure entries are accurately classified and billed within Livingston service standards. The analyst works directly with clients and carriers, maintains client procedures and tariff information, verifies documentation and compliance, and supports accurate and timely shipment release and rating across transportation modes. The role also creates customs entries, conducts audits, coordinates electronic data relationships, supports operations colleagues, and contributes to service improvement and performance reporting.

Requirements

At least 3 years of related experience.
High school diploma, GED, or equivalent.
Working toward or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA), unless already obtained.
Successful completion of the CCS examination is mandatory for further advancement.
Excellent oral and written communication and organizational skills.
Client-service-oriented interpersonal skills with internal and external clients and coworkers.
Ability to handle large volumes of work and meet tight deadlines.
Strong knowledge of company policies and procedures.
Attention to detail, organization, completeness, and accuracy.
Good analytical and problem-solving skills.
Ability to make decisions and recommendations within authorized limitations.
Excellent time-management skills.
Ability to present a professional image.
Knowledge of Microsoft Word and Excel.

Nice To Haves

Associate degree or other post-secondary education.

Responsibilities

Build and maintain excellent working relationships with clients and carriers, providing day-to-day contact and support.
Prioritize and complete work according to client needs, customs requirements, and Livingston standards, ensuring compliance with release conditions.
Create and proactively maintain the client tariff database and related system information, vendors, and keywords; update information as needed.
Verify documentation for release conditions, compliance, and rating compliance, including free trade certificates.
Create, maintain, and follow client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
Identify opportunities to improve service delivery, operational productivity, and relationships within North American Brokerage operations.
Ensure accurate and timely release and rating of shipments across all transportation modes for assigned clients, including auditing work completed by Release Pool or the NSC in Air/Sea locations.
Provide support, guidance, and mentoring to Release Operations members at non-Air/Sea locations to help meet service levels.
Escalate items requiring additional resolution or return entries to release team members and recommend corrective actions.
Create customs entries in the appropriate system using proper vendor and keyword selection and interpretation of customs documents for high- and low-value shipments.
Enter shipment information for EDI release, rating, and billing, ensuring all mandatory fields are complete and accurate.
Contact clients and carriers professionally to obtain missing documentation, information, or instructions.
Work directly with Customs and PGA's as necessary.
Conduct periodic checks to ensure accurate tariff and valuation application and correct client/importer selection.
Conduct documented internal audits.
Assist MSD in compiling and reporting Client Service Team performance statistics.
Participate in day-to-day team operations, including prioritizing, organizing, scheduling, coordinating, problem-solving, decision-making, meetings, and special projects.
Coordinate and implement electronic data relationships to improve efficiencies and one-step processing.
Keep abreast of new systems developments.
Perform other related duties assigned by management and adhere to established policies and procedures.