Client Import Analyst

Livingston International•Town of Amherst, VT

5d•$25 - $39•Hybrid

About The Position

This position acts as the primary support and day to day client contact for the client service teams. You will facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately. Monday to Friday day shift.

Requirements

Excellent oral and written communication and organizational skills.
Client Service oriented -- interpersonal skills with internal/external clients and coworkers.
Ability to handle large volumes and meet tight deadlines.
Strong knowledge of company policies and procedures.
Attention to detail; organization, completeness and accuracy.
Good analytical skills with problem-solving ability.
Ability to make decisions and recommendations within authorized limitations.
Excellent time management skills.
3 years of related experience
High School/GED or equivalent

Nice To Haves

Associates Degree or post-secondary education

Responsibilities

Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.
Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary.
Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only).
Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.
Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
Responsible to conduct documented internal audit.
Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team.
Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.
Keep abreast of new systems developments.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.